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Resolution on external monitor limited to 1920 x 1080 using HDMI

Summary: Information about the HDMI connector gives a maximum resolution limited to 1920x1080 on external monitors.

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Article Content


Symptoms

Monitors connected to certain Inspiron and Vostro systems using an HDMI cable only support a maximum resolution of 1920x1080.

Cause

Affected systems:

  • Inspiron 3493 Notebook
  • Inspiron 3501 Notebook
  • Inspiron 3502 Notebook
  • Inspiron 3505 Notebook
  • Inspiron 3593 Notebook
  • Inspiron 3793 Notebook
  • Inspiron 5493 Notebook
  • Inspiron 5593 Notebook
  • Inspiron 3910 Desktop
  • Vostro 3400 Notebook
  • Vostro 3401 Notebook
  • Vostro 3405 Notebook
  • Vostro 3491 Notebook
  • Vostro 3500 Notebook
  • Vostro 3501 Notebook
  • Vostro 3591 Notebook
  • Vostro 5568 Notebook
  • Vostro 3267 Desktop
  • Vostro 3471 Desktop
  • Vostro 3710 Desktop
  • Vostro 3910 Desktop
  • OptiPlex 3000​ Desktop

Resolution

The system is working as designed

The HDMI connector on the motherboard used in these Inspiron and Vostro systems can't output a resolution higher than 1920x1080. This is the motherboard working to the limits of its design.

Article Properties


Affected Product

Inspiron 3493, Inspiron 5493, Inspiron 3501, Inspiron 3502, Inspiron 3505, Inspiron 3593, Inspiron 5593, Inspiron 3793, Vostro 3400, Vostro 3401, Vostro 3405, Vostro 3491, Vostro 3500, Vostro 3501, Vostro 3591, Vostro 15 5568, Vostro 3267Inspiron 3493, Inspiron 5493, Inspiron 3501, Inspiron 3502, Inspiron 3505, Inspiron 3593, Inspiron 5593, Inspiron 3793, Vostro 3400, Vostro 3401, Vostro 3405, Vostro 3491, Vostro 3500, Vostro 3501, Vostro 3591, Vostro 15 5568, Vostro 3267, Vostro 3471, Vostro 3710See more

Last Published Date

20 júl. 2022

Version

13

Article Type

Solution