Resolution on external monitor limited to 1920 x 1080 using HDMI

Summary: Information about the HDMI connector giving a maximum resolution limited to 1920x1080 on external monitors.

Article Content


Symptoms

Symptom

Monitors connected to certain Inspiron and Vostro systems using an HDMI cable only support a maximum resolution of 1920x1080.

Affected systems:

  • Inspiron 3493 Notebook
  • Inspiron 3593 Notebook
  • Inspiron 3793 Notebook
  • Inspiron 5493 Notebook
  • Inspiron 5593 Notebook
  • Vostro 3491 Notebook
  • Vostro 3591 Notebook
  • Vostro 5568 Notebook
  • Vostro 3471 Desktop
 
 

Solution

The system is working as designed

The HDMI connector on the motherboard used in these Inspiron and Vostro systems can't output a resolution higher than 1920x1080. This is the motherboard working to the limits of its design.

 
Cause
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Resolution
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Article Properties


Affected Product

Vostro 15 5568

Last Published Date

21 febr. 2021

Version

4

Article Type

Solution

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