iDRAC: SupportAssist Logs from iDRAC9 UI May Result in Errors or Incomplete Files

Riepilogo: This article describes what can happen while collecting SupportAssist logs using iDRAC9 UI. The operation may result in an error, or incomplete logs may be collected.

Questo articolo si applica a Questo articolo non si applica a Questo articolo non è legato a un prodotto specifico. Non tutte le versioni del prodotto sono identificate in questo articolo.
Scopri le altre risorse

Sintomi

In the iDRAC9 UI, a RAC0508: An unexpected error has occurred error may be displayed.

iDRAC9 UI error message 

In the Lifecycle event log, a SRV009: There was an issue retrieving System information for Support Assist message may be logged.

LC Log example

Causa

This issue occurs only occasionally using the UI interface. Other interfaces like RACADM and Redfish do not experience this issue.

Risoluzione

Once the issue occurs, users may try the following options.

  • Retry the log collection from the UI after some time
  • Collect the logs using RACADM or Redfish API

No hardware must be replaced for this issue.
A firmware fix is available in the iDRAC9 firmware version: 7.00.30.00.

The error RAC0508: An unexpected error has occurred is a generic error code which is returned for various other failures, which this article does not cover. 

 

Note: As 14G is EOL, there will be no fixes for this issue on 14G platforms. In case you encounter this error, please use the other interfaces mentioned above.

Prodotti interessati

iDRAC9, OEMR R250, OEMR XE R250, OEMR R260, OEMR XE R260, OEMR R350, OEMR XE R350, OEMR R360, OEMR XE R360, OEMR R450, OEMR R550, OEMR R5500, OEMR R650, OEMR R650xs, OEMR R6515, OEMR R6525, OEMR R660, OEMR XL R660, OEMR R660xs, OEMR R6615, OEMR R6625 , OEMR R750, OEMR R750xa, OEMR R750xs, OEMR R7515, OEMR R7525, OEMR R760, OEMR R760xa, OEMR R760XD2, OEMR XL R760, OEMR R760xs, OEMR R7615, OEMR R7625, OEMR R860, OEMR R960, OEMR T150, OEMR T350, OEMR T360, OEMR T550, OEMR T560, OEMR XL R660xs, OEMR XL R6615, OEMR XL R6625, OEMR XL R760xs, OEMR XL R7615, OEMR XL R7625, OEMR XR7620, PowerEdge C6520, PowerEdge C6525, PowerEdge C6615, PowerEdge C6620, PowerEdge HS5610, PowerEdge HS5620, PowerEdge MX750c, PowerEdge MX760c, PowerEdge R250, PowerEdge R260, PowerEdge R350, PowerEdge R360, PowerEdge R450, PowerEdge R550, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R860, PowerEdge R960, PowerEdge T150, PowerEdge T160, PowerEdge T350, PowerEdge T360, PowerEdge T550, PowerEdge T560, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9640, PowerEdge XE9680, PowerEdge XR5610, PowerEdge XR7620, Dell EMC vSAN MX750c Ready Node, Dell vSAN Ready Node MX760c, Dell EMC vSAN R650 Ready Node, Dell EMC vSAN R6515 Ready Node, vSAN Ready Node R660, Dell vSAN R6615 Ready Node, Dell EMC vSAN R750 Ready Node, Dell EMC vSAN R7515 Ready Node, Dell EMC vSAN R760 Ready Node, Dell vSAN R7615 Ready Node, Dell vSAN Ready Node R7625, Dell EMC vSAN T350 Ready Node ...

Prodotti

PowerFlex rack, OEMR R240, OEMR R340, OEMR R440, PowerEdge XR2, OEMR R540, OEMR R640, OEMR XL R640, OEMR R6415, OEMR R740, OEMR XL R740, OEMR R740xd, OEMR XL R740xd, OEMR R740xd2, OEMR R7415, OEMR R7425, OEMR R840, OEMR R940, OEMR R940xa, OEMR T140 , OEMR T340, OEMR T440, OEMR T640, OEMR XL T640, OEMR XL R240, OEMR XL R340, OEMR XR11, OEMR XR12, OEMR XR5610, Poweredge C4140, PowerEdge C6420, PowerEdge FC640, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge MX740C, PowerEdge MX840C, PowerEdge R240, PowerEdge R340, PowerEdge R440, PowerEdge R540, PowerEdge R640, PowerEdge R6415, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R840, PowerEdge R940, PowerEdge R940xa, PowerEdge T140, PowerEdge T340, PowerEdge T440, PowerEdge T640, PowerEdge XE2420, PowerEdge XE7100, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XR11, PowerEdge XR12, VxFlex Ready Node R640, VxFlex Ready Node R740xd, VxFlex Ready Node R840 ...
Proprietà dell'articolo
Numero articolo: 000211904
Tipo di articolo: Solution
Ultima modifica: 03 apr 2026
Versione:  7
Trova risposta alle tue domande dagli altri utenti Dell
Support Services
Verifica che il dispositivo sia coperto dai Servizi di supporto.