iDRAC: Los registros de SupportAssist desde la interfaz de usuario de iDRAC9 pueden provocar errores o archivos incompletos

Riepilogo: En este artículo, se describe lo que puede suceder durante la recopilación de registros de SupportAssist mediante la interfaz de usuario de iDRAC9. La operación puede generar un error o es posible que se recopilen registros incompletos. ...

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Sintomi

En la interfaz de usuario de iDRAC9, un RAC0508: An unexpected error has occurred Es posible que se muestre un error.

Mensaje de error de la interfaz de usuario de iDRAC9 

En el registro de eventos de Lifecycle, se muestra un SRV009: There was an issue retrieving System information for Support Assist Es posible que se registre el mensaje.

Ejemplo de registro de LC

Causa

Este problema se produce solo ocasionalmente mediante la interfaz de usuario. Otras interfaces como RACADM y Redfish No experimentan este problema.

Risoluzione

Una vez que se produce el problema, los usuarios pueden probar las siguientes opciones.

  • Vuelva a intentar la recopilación de registros desde la interfaz de usuario después de un tiempo
  • Recolecte los registros mediante RACADM o Redfish API

No se debe reemplazar hardware para este problema.
Hay una corrección de firmware disponible en la versión de firmware de iDRAC9: 7.00.30.00.

El error RAC0508: An unexpected error has occurred es un código de error genérico que se devuelve para varias otras fallas, que no se tratan en este artículo. 

 

Nota: Dado que 14G está en EOL, no habrá correcciones para este problema en las plataformas 14G. En caso de que encuentre este error, utilice las otras interfaces mencionadas anteriormente.

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Proprietà dell'articolo
Numero articolo: 000211904
Tipo di articolo: Solution
Ultima modifica: 03 apr 2026
Versione:  7
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