iDRAC: SupportAssist-logfiler fra iDRAC9 UI kan resultere i fejl eller ufuldstændige filer

Riepilogo: Denne artikel beskriver, hvad der kan ske under indsamling af SupportAssist-logfiler ved hjælp af iDRAC9-brugergrænsefladen. Handlingen kan resultere i en fejl, eller der kan indsamles ufuldstændige logfiler. ...

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Sintomi

I iDRAC9-brugergrænsefladen vises en RAC0508: An unexpected error has occurred Der vises muligvis en fejl.

Fejlmeddelelse i iDRAC9 UI 

I hændelsesloggen for Lifecycle blev en SRV009: There was an issue retrieving System information for Support Assist Meddelelsen logføres muligvis.

Eksempel på LC-log

Causa

Dette problem opstår kun lejlighedsvis ved brug af brugergrænsefladegrænsefladen. Andre grænseflader som RACADM og Redfish oplever ikke dette problem.

Risoluzione

Når problemet opstår, kan brugerne prøve følgende muligheder.

  • Prøv at indsamle logfilerne igen fra brugergrænsefladen efter et stykke tid
  • Indsaml logfilerne ved hjælp af RACADM eller Redfish API

Der skal ikke udskiftes hardware i forbindelse med dette problem.
Der findes en firmwarerettelse i iDRAC9-firmwareversionen: 7.00.30.00.

Fejlen RAC0508: An unexpected error has occurred er en generisk fejlkode, der returneres for forskellige andre fejl, som denne artikel ikke dækker. 

 

Bemærk: Da 14G er EOL, vil der ikke være nogen rettelser til dette problem på 14G-platforme. Hvis du støder på denne fejl, skal du bruge de andre grænseflader, der er nævnt ovenfor.

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Proprietà dell'articolo
Numero articolo: 000211904
Tipo di articolo: Solution
Ultima modifica: 03 apr 2026
Versione:  7
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