Third-Party Bluetooth Headset Has No Sound When Connected to a Latitude or Precision Laptop
Riepilogo: Learn about no sound issue seen on a third-party Bluetooth headset when it is connected to a Latitude or Precision laptop.
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Sintomi
There may be no sound from a third-part Bluetooth headset or speaker such as Jabra Talk25 BT when playing online or offline music or movie. Dell qualified Bluetooth headset such as Jabra EVOLVE2 85, WL5024, WL5022, WL7024, WL7022, or WL3024 has no issue.
Affected Platforms:
- Latitude 5450
- Latitude 7450
- Latitude 7650
- Latitude 9450 2-in-1
- Precision 3490
- Precision 5490
Affected Third-Party Headset:
- Jabra Talk25
Causa
Intel Smart Sound Technology (ISST) driver "Peak Volume" in "Render EFX " is in charge of adjusting volume based on request from the operating system. The minimum volume was set to "Peak Volume" when connecting to certain Bluetooth headset. It is confirmed impacting the Jabra Talk25 headset but may not be limited to this headset.
Risoluzione
Updating to the following versions of Realtek High Definition Audio Driver on the computer resolves the issue.
- For Latitude 5450, Latitude 7450, Latitude 7650, Precision 3490 - Realtek High Definition Audio Driver version 6.0.9794.1 or later
- For Latitude 9450 2-in-1, Precision 5490 - Realtek High Definition Audio Driver version 10.0.105.4 or later
To download and install the driver, refer to How to Download and Install Dell Drivers and Firmware.
Prodotti interessati
Latitude 5450, Latitude 7450, Latitude 9450 2-in-1, Latitude 7650, Precision 3490, Precision 5490Proprietà dell'articolo
Numero articolo: 000291052
Tipo di articolo: Solution
Ultima modifica: 13 giu 2025
Versione: 3
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