How to Troubleshoot the Purchased Apps Module in Dell Optimizer 6.x

요약: This article contains information about troubleshooting issue with the Dell Optimizer (DO) 6.x Purchased Apps module.

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Dell Optimizer 6.x Purchased Apps enables access to software purchased with a commercial or consumer Dell computers running Windows.

Note:

Microsoft Office that was purchased with a Dell computer is available directly on the factory image and not through Purchased Apps. For more information, reference: How to Find and Activate Microsoft Office 2019, 2021, 2024 or 365 on Your Dell Computer
Software that was purchased separately through Dell.com is available at Dell Digital Locker.
The Purchased Apps module is integrated into Dell Optimizer 6.x.

The following steps can be done to help troubleshoot issues with Purchased Apps.

Open a web browser and navigate to Dell.com.
- If the site does not load, confirm that the computer has a stable Internet connection and resolves any connectivity issues before proceeding.
  Note: If your network uses a proxy or firewall, be sure that Cloud.Dell.com is allowed through those controls so the application can reach Dell's cloud services.
After confirming Internet access (and, where applicable, that Cloud.Dell.com is not blocked.)
Launch the Dell Optimizer 6.x application.
Select Purchased Apps from the dropdown menu.
Click the ? icon next to the page header to get to the help screen.
From the help screen, select Refresh to re-retrieve entitlements.
Close the Dell Optimizer application.
After 1 minute, launch the Dell Optimizer application and Check Purchased Apps.
If the issue persists, contact Dell Technical support.

Dell Optimizer

문서 번호: 000270525

문서 유형: How To

마지막 수정 시간: 25 11월 2025

버전: 3

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