Dell Unity: Felkod för räddningsorsak för lagringsprocessor: 0x1b01

En eller båda lagringsprocessorerna kan vara i serviceläge med följande räddningsorsak:

======== Now executing basic state ========
* System Serial Number is: APM00172106812
* System Friendly Host Name is: (none)
* Current Software version: Unable to determine full software version.
* Unisphere IP address(es): 10.90.24.250 fe80::260:1600:47e0:2a26
* FIPS mode: Disabled
* Boot Mode: Rescue Mode
* Post Faults:  0x0000
* Backend Faults:       0x0000
* Boot Faults:  0x1b00
* Rescue Reason:        0x1b01
* Rescue reason for code 0x1b01 - There is a problem with the system software on this Storage Processor. To attempt to correct this problem, first run Data Collection, and then try the following in order: Check all cables, reboot each SP, and reimage each Storage Processor (SP). If this does not resolve the issue, contact your service provider.

Följande ytterligare felkoder och meddelanden kan också genereras under det här problemet:

• ERROR" "1:1678040
• Storage Processor SP B has faulted and is in Service Mode with reason code 6913
• Storage Processor SP A has faulted and is in Service Mode with reason code 6913
• SERVICE_ERR_0x1b01

Informationen sep modulen i den säkra tjänsten orsakar vanligtvis det här problemet. Bevis på detta finns på följande loggplatser:.

/EMC/C4Core/log/start_c4.log:

Wed Sep 27 19:00:53 2017: start_c4.pl:  *****************************************************
Wed Sep 27 19:00:53 2017: start_c4.pl:  * Error Detected SP Degraded Mode after sep started.
Wed Sep 27 19:00:53 2017: start_c4.pl:  * Incrementing SOFTWARE boot counter
Wed Sep 27 19:00:53 2017: start_c4.pl:  * Driver rrchc code: 0x1b01
Wed Sep 27 19:00:53 2017: start_c4.pl:  *****************************************************

/var/log/boot.out:

2017-09-29 18:36:31.598 ===== bringup_backend =====
2017-09-29 18:36:32.105 Loading mirror driver
2017-09-29 18:36:37.787 read degraded mode bit from nvram and check if sep is degraded
2017-09-29 18:36:37.996 MCR database degraded mode:  00000001
2017-09-29 18:36:38.332 1
2017-09-29 18:36:39.064 =================================================================
2017-09-29 18:36:39.068 ===   ***  Going into service mode because of a fault  ***    ===
2017-09-29 18:36:39.072 =================================================================
2017-09-29 18:36:39.082 === When escalating to platform services, please make sure to ===
2017-09-29 18:36:39.086 === include the messages ABOVE this notice. You can ignore    ===
2017-09-29 18:36:39.090 === any errors below.                                         ===
2017-09-29 18:36:39.094 =================================================================

Kontakta Dells tekniska support eller din auktoriserade servicerepresentant och hänvisa till detta artikel-ID i Dells kunskapsbasartikel.