Article Number: 000140046


DSA-2019-084: Dell SupportAssist for Business PCs and Dell SupportAssist for Home PCs Security Update for PC Doctor Vulnerability

Summary: Security notice for the Dell SupportAssist for Business PCs and Dell SupportAssist for Home PCs Security Update for PC Doctor Vulnerability.

Article Content


Impact

High

Details

The PC Doctor component in Dell SupportAssist for Business Systems and Dell SupportAssist for Home PCs has been updated for the following vulnerability:

  • PC Doctor CVE-2019-12280

 

For more information about any of the Common Vulnerabilities and Exposures (CVEs) mentioned here, consult the National Vulnerability Database (NVD) at http://nvd.nist.gov/home.cfm. To search for a particular CVE, use the database’s search utility at http://web.nvd.nist.gov/view/vuln/search.

The PC Doctor component in Dell SupportAssist for Business Systems and Dell SupportAssist for Home PCs has been updated for the following vulnerability:

  • PC Doctor CVE-2019-12280

 

For more information about any of the Common Vulnerabilities and Exposures (CVEs) mentioned here, consult the National Vulnerability Database (NVD) at http://nvd.nist.gov/home.cfm. To search for a particular CVE, use the database’s search utility at http://web.nvd.nist.gov/view/vuln/search.

Dell Technologies recommends all customers consider both the CVSS base score and any relevant temporal and environmental scores that may impact the potential severity associated with a particular security vulnerability.

Affected Products and Remediation

Affected Products: 

Dell SupportAssist for Business PCs version 2.0

Dell SupportAssist for Home PCs version 3.2.1 and all prior versions
 

Remediation: 

The following Dell SupportAssist for Business Systems and Dell SupportAssist for Home PCs release contains a resolution to this vulnerability:

 

  • Dell SupportAssist for Business PCs version 2.0.1
  • Dell SupportAssist for Home PCs version 3.2.2

 

Dell recommends all customers update at the earliest opportunity.

 

Method 1: Auto Update

Dell SupportAssist for Business PCs and Dell SupportAssist for Home PCs automatically upgrade to the latest versions available, if automatic updates are enabled.

 

Method 2: Manual Update

To update manually, download and install the latest product version from:

 

Dell SupportAssist for Business PCs
https://downloads.dell.com/serviceability/Catalog/SupportAssistx64.msi
https://downloads.dell.com/serviceability/Catalog/SupportAssistx86.msi

 

Dell SupportAssist for Home PCs 
https://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe

 

Please visit https://www.dell.com/support/home?app=drivers for updates on the applicable products.

 

Customers may use one of the Dell notification solutions to be notified and download driver, BIOS and firmware updates automatically once available.

 

Affected Products: 

Dell SupportAssist for Business PCs version 2.0

Dell SupportAssist for Home PCs version 3.2.1 and all prior versions
 

Remediation: 

The following Dell SupportAssist for Business Systems and Dell SupportAssist for Home PCs release contains a resolution to this vulnerability:

 

  • Dell SupportAssist for Business PCs version 2.0.1
  • Dell SupportAssist for Home PCs version 3.2.2

 

Dell recommends all customers update at the earliest opportunity.

 

Method 1: Auto Update

Dell SupportAssist for Business PCs and Dell SupportAssist for Home PCs automatically upgrade to the latest versions available, if automatic updates are enabled.

 

Method 2: Manual Update

To update manually, download and install the latest product version from:

 

Dell SupportAssist for Business PCs
https://downloads.dell.com/serviceability/Catalog/SupportAssistx64.msi
https://downloads.dell.com/serviceability/Catalog/SupportAssistx86.msi

 

Dell SupportAssist for Home PCs 
https://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe

 

Please visit https://www.dell.com/support/home?app=drivers for updates on the applicable products.

 

Customers may use one of the Dell notification solutions to be notified and download driver, BIOS and firmware updates automatically once available.

 

Acknowledgements

Dell would like to thank Peleg Hadar for reporting this vulnerability.

Related Information

Dell Security Advisories and Notices
Dell Vulnerability Response Policy
CVSS Scoring Guide


The information in this Dell Technologies Security Advisory should be read and used to assist in avoiding situations that may arise from the problems described herein. Dell Technologies distributes Security Advisories to bring important security information to the attention of users of the affected product(s). Dell Technologies assesses the risk based on an average of risks across a diverse set of installed systems and may not represent the actual risk to your local installation and individual environment. It is recommended that all users determine the applicability of this information to their individual environments and take appropriate actions. The information set forth herein is provided "as is" without warranty of any kind. Dell Technologies expressly disclaims all warranties, either express or implied, including the warranties of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall Dell Technologies, its affiliates or suppliers, be liable for any damages whatsoever arising from or related to the information contained herein or actions that you decide to take based thereon, including any direct, indirect, incidental, consequential, loss of business profits or special damages, even if Dell Technologies, its affiliates or suppliers have been advised of the possibility of such damages. Some states do not allow the exclusion or limitation of liability for consequential or incidental damages, so the foregoing limitation shall apply to the extent permissible under law.

Article Properties


Affected Product

SupportAssist for Home PCs, SupportAssist for Business PCs

Last Published Date

22 mai 2021

Version

5

Article Type

Dell Security Advisory

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