Certain Alienware Accessories are Not Detected in Alienware Command Center v6.0 or later

Summary: Information about Alienware Command Center (AWCC) not detecting certain Alienware mouses, keyboards, and headsets are crucial for troubleshooting and resolving connectivity issues.

Acest articol se aplică pentru Acest articol nu se aplică pentru Acest articol nu este legat de un produs specific. Acest articol nu acoperă toate versiunile de produs existente.
Consultați alte resurse

Symptoms

The following Alienware devices are not detected after installing or updating Alienware Command Center to version 6.0 or later:

  • Alienware 7.1 Wired Gaming Headset - AW510H
  • Alienware Wireless Gaming Headset - AW988
  • Alienware Advanced Gaming Keyboard - AW568
  • Alienware Pro Gaming Keyboard - AW768
  • Alienware Advanced Gaming Mouse - AW558
  • Alienware Elite Gaming Mouse - AW958
  • Alienware Elite Gaming Mouse - AW959

Cause

The Alienware devices listed above are not supported in Alienware Command Center version 6.0 and later.

Resolution

It is advised to use Alienware Command Center version 5.5 if you have an Alienware AW510H, AW988, AW568, AW768, AW558, AW958, or AW959 device.

If you have installed Alienware Command Center version 6.0 or later, uninstall it, and install version 5.5.

Other Resources:

Produse afectate

Alienware Advanced Gaming Keyboard – AW568, Alienware Advanced Gaming Mouse – AW558, Alienware Command Center, Alienware Elite Gaming Mouse – AW958, Alienware 7.1 Gaming Headset AW510H, Alienware Elite Gaming Mouse - AW959 , Alienware Pro Gaming Keyboard – AW768, Alienware Wireless Gaming Headset AW988, Alienware, Inspiron, OptiPlex, OptiPlex All-In-One, OptiPlex Micro, OptiPlex Small Form Factor, OptiPlex Tower, Vostro, XPS, G Series, Chromebook, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Latitude Tablets, XPS Tablets, Fixed Workstations, Mobile Workstations ...
Proprietăți articol
Article Number: 000209740
Article Type: Solution
Ultima modificare: 12 mai 2025
Version:  10
Găsiți răspunsuri la întrebările dvs. de la alți utilizatori Dell
Servicii de asistență
Verificați dacă dispozitivul dvs. este acoperit de serviciile de asistență.