Avamar: Systém Avamar hlásí chybu "Email Notification Failed" kvůli selhání vyhledávání názvu hostitele SMTP.
摘要: Avamar: Systém Avamar hlásí chybu "Email Notification Failed" kvůli selhání vyhledávání názvu hostitele SMTP.
本文适用于
本文不适用于
本文并非针对某种特定的产品。
本文并非包含所有产品版本。
症状
Správce systému Avamar pravidelně hlásí chybu "Event email notification failed".
Vkonfiguračním souboru MCS mcserver.xml je potvrzeno, že parametry hostitele smtp a e-mailu odesílatele jsou správné:
admin@hostname:~/#: echo EmailHome Settings:; grep "smtp\|sender" /usr/local/avamar/var/mc/server_data/prefs/mcserver.xml EmailHome Settings: <entry key="smtpHost" value="smtp-name.domain.com" /> <entry key="admin_mail_sender_address" value="organization@domain.com" /> admin@hostname:~/#:
Telnet from the Avamar utility node to the SMTP server reports a lookup failure:
admin@hostname:~/#: telnet smtp-name.domain.com 25
telnet: smtp-name.domain.com: Name or service not known
smtp-name.domain.com: Host name lookup failure
admin@hostname:~/#:
原因
V konfiguračním souboru Avamar DNS resolv.conf zkontrolujte servery DNS:
admin@hostname:~/#: cat /etc/resolv.conf domain Domain-Name.com search Domain-Name.com nameserver 10.x.x.57 nameserver 10.x.x.58 nameserver 10.x.x.46 admin@hostname:~/#:
Running nslookup resolves 7 IPs for the smtp host and 3 DNS servers:
admin@hostname:~/#: nslookup smtp-name.domain.com ;; Got SERVFAIL reply from 10.x.x.57, trying next server ;; Got SERVFAIL reply from 10.x.x.58, trying next server Server: 10.x.x.46 Address: 10.x.x.46#53 Name: smtp-name.domain.com Address: 173.xxx.xx5.xx Name: smtp-name.domain.com Address: 173.xxx.xx6.xx Name: smtp-name.domain.com Address: 74.xxx.xx3.xx Name: smtp-name.domain.com Address: 74.xxx.x8.xx Name: smtp-name.domain.com Address: 74.xxx.xx0.xx Name: smtp-name.domain.com Address: 74.xxx.xx3.xx Name: smtp-name.domain.com Address: 74.xxx.xx0.xx admin@hostname:~/#:
Notice how the only DNS server which is able to resolve the hostname of the smtp server is the last server entry in the resolve.conf file.
解决方案
Úpravou souboru resolv.conf nastavte primární server DNS na prvním řádku:
admin@hostname:~/#: cat /etc/resolv.conf domain Domain-Name.com search Domain-Name.com nameserver 10.x.x.46 nameserver 10.x.x.57 nameserver 10.x.x.58 #nameserver 10.x.x.46 admin@hostname:~/#:
Test Telnet to smtp host:
admin@hostname:~/#: telnet smtp-name.domain.com 25 Trying 74.xxx.xx.28... Connected to smtp-name.domain.com. Escape character is '^]'. 220 smtp-name.domain.com ESMTP xxxxxxxxxxxxx.0 - gsmtp helo hostname.Domain-Name.com 250 smtp-name.domain.com at your service mail from: <organization@domain.com> 250 2.1.0 OK xxxxxxxxxxxxx.0 - gsmtp rcpt to: <emailhome@avamar.com> 250 2.1.5 OK xxxxxxxxxxxxx.0 - gsmtp QUIT 221 2.0.0 closing connection xxxxxxxxxxxxx.0 - gsmtp Connection closed by foreign host. admin@hostname:~/#:
Test emails from Avamar Administrator GUI > Edit Profile > Email Notification > Send Email.
Check Avalanche page as well to see if it is updating.
受影响的产品
Avamar Server产品
Avamar Server文章属性
文章编号: 000064578
文章类型: Solution
上次修改时间: 23 10月 2025
版本: 4
从其他戴尔用户那里查找问题的答案
支持服务
检查您的设备是否在支持服务涵盖的范围内。