Avamar : Avamar signale « Échec de la notification par e-mail » en raison d’un échec de la recherche de nom d’hôte SMTP

摘要: Avamar : Avamar signale « Échec de la notification par e-mail » en raison d’un échec de la recherche de nom d’hôte SMTP

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症状



Avamar Administrator signale régulièrement le message « Event email notification failed ».

Dans la mcserver.xml du fichier de configurationMCS, il est confirmé que les paramètres d’e-mail de l’hôte et de l’expéditeur SMTP sont corrects :
admin@hostname:~/#: echo EmailHome Settings:; grep "smtp\|sender" /usr/local/avamar/var/mc/server_data/prefs/mcserver.xml
EmailHome Settings:
                <entry key="smtpHost" value="smtp-name.domain.com" />
                <entry key="admin_mail_sender_address" value="organization@domain.com" />
admin@hostname:~/#:

Telnet from the Avamar utility node to the SMTP server reports a lookup failure:
admin@hostname:~/#: telnet smtp-name.domain.com 25
telnet: smtp-name.domain.com: Name or service not known
smtp-name.domain.com: Host name lookup failure
admin@hostname:~/#:

原因


Dans le fichier de configuration DNS d’Avamar resolv.conf, vérifiez les serveurs DNS :
admin@hostname:~/#: cat /etc/resolv.conf
domain Domain-Name.com
search Domain-Name.com
nameserver 10.x.x.57
nameserver 10.x.x.58
nameserver 10.x.x.46
admin@hostname:~/#:

Running nslookup resolves 7 IPs for the smtp host and 3 DNS servers:
admin@hostname:~/#: nslookup smtp-name.domain.com
;; Got SERVFAIL reply from 10.x.x.57, trying next server
;; Got SERVFAIL reply from 10.x.x.58, trying next server
Server:         10.x.x.46
Address:        10.x.x.46#53

Name:   smtp-name.domain.com
Address: 173.xxx.xx5.xx
Name:   smtp-name.domain.com
Address: 173.xxx.xx6.xx
Name:   smtp-name.domain.com
Address: 74.xxx.xx3.xx
Name:   smtp-name.domain.com
Address: 74.xxx.x8.xx
Name:   smtp-name.domain.com
Address: 74.xxx.xx0.xx
Name:   smtp-name.domain.com
Address: 74.xxx.xx3.xx
Name:   smtp-name.domain.com
Address: 74.xxx.xx0.xx

admin@hostname:~/#:

Notice how the only DNS server which is able to resolve the hostname of the smtp server is the last server entry in the resolve.conf file.

解决方案

Modifiez le fichier resolv.conf pour définir le serveur DNS primaire sur la première ligne :
admin@hostname:~/#: cat /etc/resolv.conf
domain Domain-Name.com
search Domain-Name.com
nameserver 10.x.x.46
nameserver 10.x.x.57
nameserver 10.x.x.58
#nameserver 10.x.x.46
admin@hostname:~/#:

Test Telnet to smtp host:
admin@hostname:~/#: telnet smtp-name.domain.com 25
Trying 74.xxx.xx.28...
Connected to smtp-name.domain.com.
Escape character is '^]'.
220 smtp-name.domain.com ESMTP xxxxxxxxxxxxx.0 - gsmtp
helo hostname.Domain-Name.com
250 smtp-name.domain.com at your service
mail from: <organization@domain.com>
250 2.1.0 OK xxxxxxxxxxxxx.0 - gsmtp
rcpt to: <emailhome@avamar.com>
250 2.1.5 OK xxxxxxxxxxxxx.0 - gsmtp
QUIT
221 2.0.0 closing connection xxxxxxxxxxxxx.0 - gsmtp
Connection closed by foreign host.
admin@hostname:~/#:

Test emails from Avamar Administrator GUI > Edit Profile > Email Notification > Send Email. 
Check Avalanche page as well to see if it is updating.

 

受影响的产品

Avamar Server

产品

Avamar Server
文章属性
文章编号: 000064578
文章类型: Solution
上次修改时间: 23 10月 2025
版本:  4
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