Avamar: SMTP 호스트 이름 조회 실패로 인해 Avamar에서 "Email Notification Failed"를 보고함
摘要: Avamar: SMTP 호스트 이름 조회 실패로 인해 Avamar에서 "Email Notification Failed"를 보고함
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症状
Avamar Administrator가 정기적으로 "Event email notification failed"를 보고합니다.
MCS 구성 파일mcserver.xml에서 smtp 호스트 및 보낸 사람 이메일 매개변수가 올바른지 확인합니다.
admin@hostname:~/#: echo EmailHome Settings:; grep "smtp\|sender" /usr/local/avamar/var/mc/server_data/prefs/mcserver.xml EmailHome Settings: <entry key="smtpHost" value="smtp-name.domain.com" /> <entry key="admin_mail_sender_address" value="organization@domain.com" /> admin@hostname:~/#:
Telnet from the Avamar utility node to the SMTP server reports a lookup failure:
admin@hostname:~/#: telnet smtp-name.domain.com 25
telnet: smtp-name.domain.com: Name or service not known
smtp-name.domain.com: Host name lookup failure
admin@hostname:~/#:
原因
Avamar DNS 구성 파일 resolv.conf에서 DNS 서버를 확인합니다.
admin@hostname:~/#: cat /etc/resolv.conf domain Domain-Name.com search Domain-Name.com nameserver 10.x.x.57 nameserver 10.x.x.58 nameserver 10.x.x.46 admin@hostname:~/#:
Running nslookup resolves 7 IPs for the smtp host and 3 DNS servers:
admin@hostname:~/#: nslookup smtp-name.domain.com ;; Got SERVFAIL reply from 10.x.x.57, trying next server ;; Got SERVFAIL reply from 10.x.x.58, trying next server Server: 10.x.x.46 Address: 10.x.x.46#53 Name: smtp-name.domain.com Address: 173.xxx.xx5.xx Name: smtp-name.domain.com Address: 173.xxx.xx6.xx Name: smtp-name.domain.com Address: 74.xxx.xx3.xx Name: smtp-name.domain.com Address: 74.xxx.x8.xx Name: smtp-name.domain.com Address: 74.xxx.xx0.xx Name: smtp-name.domain.com Address: 74.xxx.xx3.xx Name: smtp-name.domain.com Address: 74.xxx.xx0.xx admin@hostname:~/#:
Notice how the only DNS server which is able to resolve the hostname of the smtp server is the last server entry in the resolve.conf file.
解决方案
resolv.conf 파일을 편집하여 첫 번째 줄에 기본 DNS 서버를 설정합니다.
admin@hostname:~/#: cat /etc/resolv.conf domain Domain-Name.com search Domain-Name.com nameserver 10.x.x.46 nameserver 10.x.x.57 nameserver 10.x.x.58 #nameserver 10.x.x.46 admin@hostname:~/#:
Test Telnet to smtp host:
admin@hostname:~/#: telnet smtp-name.domain.com 25 Trying 74.xxx.xx.28... Connected to smtp-name.domain.com. Escape character is '^]'. 220 smtp-name.domain.com ESMTP xxxxxxxxxxxxx.0 - gsmtp helo hostname.Domain-Name.com 250 smtp-name.domain.com at your service mail from: <organization@domain.com> 250 2.1.0 OK xxxxxxxxxxxxx.0 - gsmtp rcpt to: <emailhome@avamar.com> 250 2.1.5 OK xxxxxxxxxxxxx.0 - gsmtp QUIT 221 2.0.0 closing connection xxxxxxxxxxxxx.0 - gsmtp Connection closed by foreign host. admin@hostname:~/#:
Test emails from Avamar Administrator GUI > Edit Profile > Email Notification > Send Email.
Check Avalanche page as well to see if it is updating.
受影响的产品
Avamar Server产品
Avamar Server文章属性
文章编号: 000064578
文章类型: Solution
上次修改时间: 23 10月 2025
版本: 4
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