Avamar. Avamar сообщает о сбое уведомления по электронной почте из-за сбоя поиска имени хоста SMTP
摘要: Avamar. Avamar сообщает о сбое уведомления по электронной почте из-за сбоя поиска имени хоста SMTP
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症状
Администратор Avamar регулярно сообщает об ошибке уведомления о событии по электронной почте.
В mcserver.xml файла конфигурации MCSподтверждается правильность параметров хоста SMTP и адреса электронной почты отправителя:
admin@hostname:~/#: echo EmailHome Settings:; grep "smtp\|sender" /usr/local/avamar/var/mc/server_data/prefs/mcserver.xml EmailHome Settings: <entry key="smtpHost" value="smtp-name.domain.com" /> <entry key="admin_mail_sender_address" value="organization@domain.com" /> admin@hostname:~/#:
Telnet from the Avamar utility node to the SMTP server reports a lookup failure:
admin@hostname:~/#: telnet smtp-name.domain.com 25
telnet: smtp-name.domain.com: Name or service not known
smtp-name.domain.com: Host name lookup failure
admin@hostname:~/#:
原因
В файле конфигурации DNS Avamar resolv.conf проверьте DNS-серверы:
admin@hostname:~/#: cat /etc/resolv.conf domain Domain-Name.com search Domain-Name.com nameserver 10.x.x.57 nameserver 10.x.x.58 nameserver 10.x.x.46 admin@hostname:~/#:
Running nslookup resolves 7 IPs for the smtp host and 3 DNS servers:
admin@hostname:~/#: nslookup smtp-name.domain.com ;; Got SERVFAIL reply from 10.x.x.57, trying next server ;; Got SERVFAIL reply from 10.x.x.58, trying next server Server: 10.x.x.46 Address: 10.x.x.46#53 Name: smtp-name.domain.com Address: 173.xxx.xx5.xx Name: smtp-name.domain.com Address: 173.xxx.xx6.xx Name: smtp-name.domain.com Address: 74.xxx.xx3.xx Name: smtp-name.domain.com Address: 74.xxx.x8.xx Name: smtp-name.domain.com Address: 74.xxx.xx0.xx Name: smtp-name.domain.com Address: 74.xxx.xx3.xx Name: smtp-name.domain.com Address: 74.xxx.xx0.xx admin@hostname:~/#:
Notice how the only DNS server which is able to resolve the hostname of the smtp server is the last server entry in the resolve.conf file.
解决方案
Отредактируйте файл resolv.conf, чтобы указать основной DNS-сервер в первой строке:
admin@hostname:~/#: cat /etc/resolv.conf domain Domain-Name.com search Domain-Name.com nameserver 10.x.x.46 nameserver 10.x.x.57 nameserver 10.x.x.58 #nameserver 10.x.x.46 admin@hostname:~/#:
Test Telnet to smtp host:
admin@hostname:~/#: telnet smtp-name.domain.com 25 Trying 74.xxx.xx.28... Connected to smtp-name.domain.com. Escape character is '^]'. 220 smtp-name.domain.com ESMTP xxxxxxxxxxxxx.0 - gsmtp helo hostname.Domain-Name.com 250 smtp-name.domain.com at your service mail from: <organization@domain.com> 250 2.1.0 OK xxxxxxxxxxxxx.0 - gsmtp rcpt to: <emailhome@avamar.com> 250 2.1.5 OK xxxxxxxxxxxxx.0 - gsmtp QUIT 221 2.0.0 closing connection xxxxxxxxxxxxx.0 - gsmtp Connection closed by foreign host. admin@hostname:~/#:
Test emails from Avamar Administrator GUI > Edit Profile > Email Notification > Send Email.
Check Avalanche page as well to see if it is updating.
受影响的产品
Avamar Server产品
Avamar Server文章属性
文章编号: 000064578
文章类型: Solution
上次修改时间: 23 10月 2025
版本: 4
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