How to Identify the Absolute Version

Knowing the version of Absolute allows an administrator to:

• Identify capabilities
• Determine UI differences
• Understand workflow changes
• Verify system requirements

Affected Products:

• Absolute

Affected Operating Systems:

• Windows

Versioning can be determined through the Endpoint, Installer, or Web Console. Click the appropriate method for more information.

Endpoint

1. Go to:
   • 64-bit operating system: C:\Windows\SysWow64
   • 32-bit operating system: C:\Windows\System32
2. Right-click rpcnet.exe and then select Properties.
   
3. Select the Details tab.
   
4. Record the File version. The third number is the most important number to record. In the example, 944 is the third number.
   
   Note: The File version of your client may differ from the example.

Installer

1. Download the Absolute agent.
2. In the download location, double-click ctmweb.exe.
   
3. In the Please enter your password field, type the default administrative password and then click Next.
   
   Note: The default administrative password for ctmweb is password.
4. The status page shows the Agent build. In the example, 944 is the Agent build.
   
   Note: The Agent build of your client may differ from the example.

Web Console

1. In a web browser, go to Absolute.
2. Log in to the Absolute web console.
   
3. In the left menu pane, select the Find Devices icon and then click Classic Reports.
   
4. In Classic Reports, click Hardware Assets.
   
5. In Hardware Assets, click Asset Report.
   
6. In the Asset Report, click Show results.
   
7. Locate the Agent Version for the appropriate device. In the example, 944 is the Agent Version for all three devices.
   
   Note: The Agent Version of your client may differ from the example.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
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