System Temperature on a Dell Inspiron, XPS, Vostro, Latitude, and Precision Laptop is High When Using CPU Intensive Applications

Affected products

• Dell Inspiron laptops
• Dell XPS laptops
• Dell Vostro laptops
• Dell Latitude laptops
• Dell Precision laptops
• Dell Plus Laptop
• Dell Pro Laptops
• Dell Pro Max Laptops
• Dell Pro Plus laptops
• Dell Pro Premium Laptops
• Dell Pro Rugged Laptops Family

Download and install the latest version of Dell Power Manager service and Dell Power Manager app to reduce the surface temperature. After installing the Dell Power Manager app, set the Thermal Management settings to Cool.

1. Browse to Dell Drivers & Downloads page.
2. Enter the Service Tag or Express Service Code of the Dell computer and press Enter.
3. Or, click Browse all products to select the Dell product from the catalog.
4. Select the Operating System.
5. Under Category, select Systems Management.
6. Next to Dell Power Manager Service, click Download, and save the file to your computer.
7. Open File Explorer and browse to the location where the downloaded file is saved.
8. Double-click the Dell Power Manager Service setup file and follow the on-screen instructions to complete the installation process.
9. Next, download, and install the Dell Power Manager app from the Microsoft Store.
10. Click Start and open Microsoft Store app, and sign in.
11. Click Search, and find the Dell Power Manager app.
12. On the Dell Power Manager page, click Install.
13. After the app is installed, click Launch.
14. In the Dell Power Manager app, click Thermal Management.
15. On the right pane, change the Thermal Setting to Cool.