文章編號: 538477

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Data Protection Advisor (DPA): Agent logs error opening the required pstore or cannot open pstore

摘要: DPA agent logs error opening pstore or cannot open pstore

主要產品: Data Protection Advisor

產品: Data Protection Advisor

上次發佈時間: 12 3月 2020

文章類型: Break Fix

發佈狀態: 線上

版本: 4

Data Protection Advisor (DPA): Agent logs error opening the required pstore or cannot open pstore

文章內容

問題


The following errors are logged by the agent during data collection or during startup:

ERR     32432.44128    20191026:105133         clctr.module - aapiRunRequest(): Unable to run request networker:status as there was an error opening the required pstore D:\Program Files\agent\data\networker_status_NWservername_NetWorker.db.
ERR     46268.18960    20191026:110342 common.localdb.sqlit - csqlRollbackTransaction(): Attempt to rollback without an active transaction
ERR     46268.18960    20191026:110342  com.mod.agentconfig - loadAgentRegisteredConfig(): Error loading agent registered config: cannot open pstore: D:\Program Files\agent\data\agent_config.db
ERR     46268.18960    20191026:110343 common.localdb.pstor - pstoreOpen(): Failed to begin transaction
ERR     46268.18960    20191026:110343  com.mod.agentconfig - loadAgentRegistrationCredentials(): Error loading agent registration credentials: cannot open pstore: D:\Program Files\agent\data\agent_config.db


 
原因
McAfee anti-virus product was installed on the agent host and actively scanning the DPA Agent folder.
解析度
Configure exclusion within McAfee software to not actively scan the DPA Agent folder.  Below is the default install directory on Windows for the DPA Agent:

<Install directory>\emc\dpa\agent
附註

問題


The following errors are logged by the agent during data collection or during startup:

ERR     32432.44128    20191026:105133         clctr.module - aapiRunRequest(): Unable to run request networker:status as there was an error opening the required pstore D:\Program Files\agent\data\networker_status_NWservername_NetWorker.db.
ERR     46268.18960    20191026:110342 common.localdb.sqlit - csqlRollbackTransaction(): Attempt to rollback without an active transaction
ERR     46268.18960    20191026:110342  com.mod.agentconfig - loadAgentRegisteredConfig(): Error loading agent registered config: cannot open pstore: D:\Program Files\agent\data\agent_config.db
ERR     46268.18960    20191026:110343 common.localdb.pstor - pstoreOpen(): Failed to begin transaction
ERR     46268.18960    20191026:110343  com.mod.agentconfig - loadAgentRegistrationCredentials(): Error loading agent registration credentials: cannot open pstore: D:\Program Files\agent\data\agent_config.db


 
原因
McAfee anti-virus product was installed on the agent host and actively scanning the DPA Agent folder.
解析度

Configure exclusion within McAfee software to not actively scan the DPA Agent folder.  Below is the default install directory on Windows for the DPA Agent:

<Install directory>\emc\dpa\agent

附註

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首次發佈日期

週二 11月 05 2019 15:22:08 GMT

首次發佈日期

週二 11月 05 2019 15:22:08 GMT

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