Policy Manager for Secure Connect Gateway Troubleshooting Guide

Introduction

Policy manager is a device access management technology that is delivered as a virtual appliance. You can configure policy manager to perform the following tasks:

• Control remote access to your devices.
• Maintain an audit log of remote connections and file transfers.
• Access administration actions performed on the policy manager.

An email notification is sent during the following scenarios:

• Secure connect gateway is unable to connect to the policy manager server.
• Policy manager is configured to request your approval. For example, if you configure policy manager to prompt you for approval when a technical support agent has initiated a remote session on a device.