Secure Connect Gateway Infrastructure and Alert Policy Guide

Introduction

Secure connect gateway is an enterprise monitoring technology that is delivered as an appliance and a stand-alone application. It monitors your devices and proactively detects hardware issues that may occur. Depending on your service contract, it also automates support request creation for issues that are detected on the monitored devices. See Secure Connect Gateway capabilities available with Dell Technologies service contracts.

Supported products include Dell EMC server, storage, chassis, networking, data protection devices, virtual machines, and converged or hyperconverged appliances.

When a hardware issue is detected, secure connect gateway automatically collects the telemetry that is required for troubleshooting the issue. The collected telemetry helps technical support to provide a proactive and personalized support experience.