MyService360 User's Guide

MyService360 overview

MyService360 is your one-stop-shop for personalized, data-driven insights to proactively assess and manage services health for eligible Dell EMC storage, data protection and converged systems. Your company is investing in digital transformation and you need an online experience that simplifies enterprise IT services, saves time and helps you plan for the future.

MyService360 provides a consolidated enterprise view that can be flexibly personalized for the sites and products you manage - up to your entire global install base. Our personalized cloud-based dashboard simplifies complex enterprise data sets for support and services into actionable intelligence.

• View real-time, critical incidents and risks impacting your environment
• Simplify action and planning with prescriptive recommendations
• Optimize with data analytics and historical trends

Move seamlessly from real-time analytics and data visualizations across your complex infrastructure, to online self-service and an end-to-end service history for your products. MyService360 helps you identify the priorities and potential risks for services health so you can take the right action, the first time.

For robust insights about your products in MyService360, ensure that your products are connected to the Dell Technologies backend. It is recommended that you connect your products through Secure Remote Services (SRS) or depending on the product, SupportAssist for enterprise systems. For information on documentation, installation training, downloads and more, see Secure Remote Services and SupportAssist Enterprise 4.X.

To access MyService360, you must have an online account using a business email domain that has been validated for your company. This allows MyService360 to present all the support information, options and features relevant for your company or organization.

Register using Dell.com/Support and click MyService360 in the Dell EMC Support Technologies section.

MyService360 is available in 23 different languages. By default, MyService360 is set to the language applicable for your system locale.