Dell Docking Station WD19 Thunderbolt User Guide

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Important Information

Dell Docking Station drivers (Realtek USB GBE Ethernet Controller Driver and Realtek USB Audio Driver) are required to be installed before using the docking station for full functionality. Dell recommends updating the computer BIOS, graphics driver, Thunderbolt driver, and Thunderbolt firmware to the latest version before using the docking station. Older BIOS versions and drivers could result in the docking station not being recognized by your computer or not functioning optimally.
Dell highly recommends the following applications to automate the installation of BIOS, firmware, driver, and critical updates specific to yourcomputerm and docking station:
  • Dell | Update - for Dell XPS, Inspiron, or Vostro systems only.
  • Dell Command | Update - for Dell Latitude, Dell Precision, or XPS systems.
These applications are available for download on the Drivers & Downloads page for your product at Dell Support Site

Pick your system type from the list or enter the service tag of your system to get the right version for your computer.

NOTE:Dell WD19TB dock connection to your computer is required in order for Dell Update to start software updates on the host system.
Dell Command I Update application is supported on Dell Precision, XPS, and Latitude notebooks. Alternatively, Dell recommends installing the following BIOS, firmware, and drivers step by step in the prescribed order to ensure optimal performance:

Search for your system model name under Select a Product selection, or enter the service tag of your system to locate the Drivers & Downloads page on the Dell support website (www.dell.com/support). Change the Operating System to view all available updates for your system.

  • Flash the latest Basic Input/Output System (BIOS) for the system. This is available in the "BIOS" section.
  • Install the latest Intel Thunderbolt Controller Driver for the system. This is available in the "Chipset" section.
  • Install the latest Intel Thunderbolt 3 Firmware Update for the system. This is available in the "Chipset" section.
  • Install the latest Intel HD/nVIDIA/AMD Graphics Driver for the system. This is available in the "Video" section.
  • Install the latest Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock. This is available in the "Docks & Stands" section.
  • Install the latest Realtek USB Audio Driver for Dell Thunderbolt Dock. This is available in the "Docks & Stands" section.
  • Restart the system.
  • After the software update process completes, connect the AC adapter to the Dell WD19TB dock first and then attach the Thunderbolt 3 (Type-C) cable to the computer before using the docking station.

Proper handling of the cables

To maintain the optimal performance and enhance the longevity of the cables, manage them carefully by following these guidelines:

  1. Avoid sharp bends
    • Ensure that the cable is not bent at sharp angles, particularly near the connectors. Maintain a gentle curve to prevent undue strain on the internal wires.
  2. Implement proper cable management
    • When organizing or storing the cable, avoid wrapping it too tightly. Instead, loosely coil the cable in wide loops to preserve its integrity.
  3. Refrain from tugging or twisting
    • Avoid holding the cable while disconnecting it from any connector or while carrying the dock from one place to another. This practice prevents potential damage to the cable and connectors.
  4. Store safely when not in use
    • When the docking station is not in use, store the dock and its cables in a manner that prevents compression and other forms of damage.

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