Dell PowerEdge R420 Systems Owner's Manual

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System Error Messages

System messages appear on the monitor to notify you of a possible problem with the system. These messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.

Some messages are also displayed in an abbreviated form on the system's LCD, if the system includes that feature.

NOTE: The LCD error messages listed here are displayed in the simple format. See Setup Menu to select the format in which the messages are displayed.

NOTE: If you receive a system message not listed here, check the documentation of the application that was running when the message was displayed or the operating system's documentation for an explanation of the message and recommended action.

NOTE: In some messages, a particular system component is identified by name (“<name>”) component number (“<number>”), or location (“bay”).

Error Code

Message Information

AMP0302

Message

The system board < name> current is greater than the upper warning threshold.

Details

System board < name> current is outside of the optimum range.

Action

Review system power policy.
Check system logs for power related failures.
Review system configuration changes.
If the issue persists, see Getting Help.

AMP0303

Message

The system board < name> current is greater than the upper critical threshold.

LCD Message

System board < name> current is outside of range.

Details

System board < name> current is outside of the optimum range.

Action

Review system power policy.
Check system logs for power related failures.
Review system configuration changes.
If the issue persists, see Getting Help.

ASR0000

Message: The watchdog timer expired.
Details: The operating system or an application failed to communicate within the time-out period.
Action: Check the operating system, application, hardware, and system event log for exception events.

ASR0001

Message: The watchdog timer reset the system.
Details: The operating system or an application failed to communicate within the time-out period. The system was reset.
Action: Check the operating system, application, hardware, and system event log for exception events.

ASR0002

Message: The watchdog timer powered off the system.
Details: The operating system or an application failed to communicate within the time-out period. The system was shut down.
Action: Check the operating system, application, hardware, and system event log for exception events.

ASR0003

Message: The watchdog timer power cycled the system.
Details: The operating system or an application failed to communicate within the time-out period. The system was power-cycled.
Action: Check the operating system, application, hardware, and system event log for exception events.

BAT0002

Message: The system board battery has failed.
LCD Message: The system board battery has failed. Check battery.
Details: The system board battery is either missing or bad.
Action: See Getting Help .

BAT0017

Message: The < name> battery has failed.
LCD Message: The < name> battery has failed. Check battery.
Details: The < name> battery is either missing, bad, or unable to charge due to thermal issues.
Action: Check system fans. If the problem persists, see Getting Help.

CPU0000

Message: CPU < number> has an internal error (IERR).
LCD Message: CPU < number> has an internal error (IERR).
Details: System Event Log and Operating System Logs may indicate that the exception is external to the processor.
Action: Review System Event Log and Operating System Logs. If the issue persists, see Getting Help.

CPU0001

Message: CPU < number> has a thermal trip (over-temperature) event.
LCD Message: CPU < number> has a thermal trip. Check CPU heat sink.
Details: The processor temperature increased beyond the operational range.
Action: Review the logs for fan failures. If no fan failures are detected, check inlet temperature (if available) and reinstall processor heat sink. If the problem persists, see Getting Help.

CPU0005

Message: CPU < number> configuration is unsupported.
LCD Message: CPU < number> configuration is unsupported. Check CPU or BIOS revision.
Details: System is unable to boot or may run in a degraded state.
Action: Review the technical specifications for supported processor types.

CPU0010

Message: CPU < number> is throttled.
Details: The CPU is throttled due to thermal or power conditions.
Action: Review system logs for power or thermal exceptions.

CPU0023

Message: CPU < number> is absent.
LCD Message: CPU < number> is absent. Check CPU.
Action: Verify processor installation. If present, re-seat the processor.

CPU0204

Message

CPU < number> < name> voltage is outside of range.

LCD Message

CPU < number> < name> voltage is outside of range. Re-seat CPU.

Details

Voltages outside the allowable range may damage electrical components or may cause the system to shutdown.

Action

Turn off the system and remove input power for one minute.
Ensure the processor is seated correctly.
Reapply input power and turn on the system.
If the issue persists, see Getting Help.

CPU0700

Message

CPU < number> initialization error detected.

LCD Message

CPU < number> initialization error detected. Power cycle system.

Details

System BIOS was unable to initialize the processor.

Action

Turn off the system and remove input power for one minute.
Ensure the processor is seated correctly.
Reapply input power and turn on the system.
If the issue persists, see Getting Help.

CPU0701

Message

CPU < number> protocol error detected.

LCD Message

CPU < number> protocol error detected. Power cycle system.

Details

System event log and operating system logs may indicate that the exception is external to the processor.

Action

Check system and operating system logs for exceptions. If no exceptions are found, continue.
Turn off the system and remove input power for one minute.
Ensure the processor is seated correctly.
Reapply input power and turn on the system.
If the issue persists, see Getting Help.

CPU0702

Message

CPU bus parity error detected.

LCD Message

CPU bus parity error detected. Power cycle system.

Details

System event log and operating system logs may indicate that the exception is external to the processor.

Action

Check system and operating system logs for exceptions. If no exceptions are found, continue.
Turn off the system and remove input power for one minute.
Ensure the processor is seated correctly.
Reapply input power and turn on the system.
If the issue persists, see Getting Help.

CPU0703

Message

CPU bus initialization error detected.

LCD Message

CPU bus initialization error detected. Power cycle system.

Details

System event log and operating system logs may indicate that the exception is external to the processor.

Action

Check system and operating system logs for exceptions. If no exceptions are found, continue.
Turn off the system and remove input power for one minute.
Ensure the processor is seated correctly.
Reapply input power and turn on the system.
If the issue persists, see Getting Help.

CPU0704

Message

CPU < number> machine check error detected.

LCD Message

CPU < number> machine check error detected. Power cycle system.

Details

System event log and operating system logs may indicate that the exception is external to the processor.

Action

Check system and operating system logs for exceptions. If no exceptions are found, continue.
Turn off the system and remove input power for one minute.
Ensure the processor is seated correctly.
Reapply input power and turn on the system.
If the issue persists, see Getting Help.

FAN0000

Message: Fan < number> RPM is less than the lower warning threshold.
Details: Fan operating speed is out of range.
Action: Remove and reinstall the fan. If the issue persists, see Getting Help.

FAN0001

Message: Fan < number> RPM is less than the lower critical threshold.
LCD Message: Fan < number> RPM is outside of range. Check fan.
Details: Fan operating speed is out of range.
Action: Remove and reinstall the fan. If the issue persists, see Getting Help.

FAN1201

Message: Fan redundancy is lost.
LCD Message: Fan redundancy is lost. Check fans.
Details: Fan has failed.
Action: Remove and reinstall failed fans or install additional fans.

HWC1001

Message: The < name> is absent.
LCD Message: The < name> is absent. Check hardware.
Details: The absent device may be necessary for proper operation. System functionality may be degraded.
Action: Reinstall or reconnect the hardware.

HWC2003

Message: The storage < name> cable is not connected, or is improperly connected.
LCD Message: Storage < name> cable or interconnect failure. Check connection.
Details: The cable may be necessary for proper operation. System functionality may be degraded.
Action: Check if the cable is present, then reinstall or reconnect.

HWC2005

Message: The system board < name> cable is not connected, or is improperly connected.
LCD Message: System board < name> cable connection failure. Check connection.
Details: The cable may be necessary for proper operation. System functionality may be degraded.
Action: Check if the cable is present, then reinstall or reconnect.

MEM0000

Message: Persistent correctable memory errors detected on a memory device at location(s) < location>.
Details: This is an early indicator of a possible future uncorrectable error.
Action: Re-seat the memory modules. If the issue persists, see Getting Help .

MEM0001

Message: Multi-bit memory errors detected on a memory device at location(s) < location>.
LCD Message: Multi-bit memory error on < location>. Re-seat memory.
Details: The memory module has encountered an uncorrectable error. System performance may be degraded. The operating system and/or applications may fail as a result.
Action: Re-seat the memory modules. If the issue persists, see Getting Help.

MEM0007

Message: Unsupported memory configuration; check memory device at location < location>.
LCD Message: Unsupported memory configuration. Check memory < location>.
Details: The memory may not be seated correctly, misconfigured, or has failed. Memory size is reduced.
Action: Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help.

MEM0701

Message: Correctable memory error rate exceeded for < location>.
Details: The memory may not be operational. This an early indicator of a possible future uncorrectable error.
Action: Re-seat the memory modules. If the issue persists, see Getting Help.

MEM0702

Message: Correctable memory error rate exceeded for < location>.
LCD Message: Correctable memory error rate exceeded for < location>. Re-seat memory.
Details: The memory may not be operational. This an early indicator of a possible future uncorrectable error.
Action: Re-seat the memory modules. If the issue persists, see Getting Help.

MEM1205

Message: Memory mirror redundancy is lost. Check memory device at location(s) < location>.
LCD Message: Memory mirror lost on < location>. Power cycle system.
Details: The memory may not be seated correctly, misconfigured, or has failed.
Action: Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help.

MEM1208

Message: Memory spare redundancy is lost. Check memory device at location < location>.
LCD Message: Memory spare lost on < location>. Power cycle system.
Details: Memory sparing is no longer available.
Action: Re-seat the memory modules. If the issue persists, see Getting Help.

MEM8000

Message: Correctable memory error logging disabled for a memory device at location < location>.
LCD Message: SBE log disabled on < location>. Re-seat memory.
Details: Errors are being corrected but no longer logged.
Action: Review system logs for memory exceptions. Reinstall memory at location < location>.

PCI1302

Message: A bus time-out was detected on a component at bus < bus> device< device> function < func>.
Details: System performance may be degraded. The device has failed to respond to a transaction.
Action: Cycle input power, update component drivers, if device is removable, reinstall the device.

PCI1304

Message: An I/O channel check error was detected.
LCD Message: I/O channel check error detected. Power cycle system.
Action: Cycle input power, update component drivers, if device is removable, reinstall the device.

PCI1308

Message: A PCI parity error was detected on a component at bus < bus>device< device>function < func>.
LCD Message: PCI parity error on bus < bus> device < device> function < func>. Power cycle system.
Details: System performance may be degraded, PCI device may fail to operate, or system may fail to operate.
Action: Cycle input power, update component drivers, if device is removable, reinstall the device.

PCI1320

Message: A bus fatal error was detected on a component at bus < bus>device< device>function < func>.
LCD Message: Bus fatal error on bus < bus> device < device> function < func>. Power cycle system.
Details: System performance may be degraded, or system may fail to operate.
Action: Cycle input power, update component drivers, if device is removable, reinstall the device.

PCI1342

Message: A bus time-out was detected on a component at slot < number>.
Details: System performance may be degraded, or system may fail to operate.
Action: Cycle input power, update component drivers, if device is removable, reinstall the device.

PCI1348

Message: A PCI parity error was detected on a component at slot < number>.
LCD Message: PCI parity error on slot < number>. Re-seat PCI card.
Details: System performance may be degraded, or system may fail to operate.
Action: Cycle input power, update component drivers, if device is removable, reinstall the device.

PCI1360

Message: A bus fatal error was detected on a component at slot < number>.
LCD Message: Bus fatal error on slot < number>. Re-seat PCI card.
Details: System performance may be degraded, or system may fail to operate.
Action: Cycle input power, update component drivers, if device is removable, reinstall the device.

PDR0001

Message: Fault detected on drive < number>.
LCD Message: Fault detected on drive < number>. Check drive.
Details: The controller detected a failure on the disk and has taken the disk offline.
Action: Remove and re-seat the failed disk. If the issue persists, see Getting Help.

PDR1016

Message: Drive < number> is removed from disk drive bay < bay>.
LCD Message: Drive < number> removed from disk drive bay < bay>. Check drive.
Details: The controller detected that the drive was removed.
Action: Verify drive installation. Re-seat the failed drive. If the issue persists, see Getting Help.

PST0128

Message: No memory is detected.
LCD Message: No memory is detected. Inspect memory devices.
Details: System BIOS was unable to detect memory in the system.
Action: Re-seat the memory modules. If the issue persists, see Getting Help.

PST0129

Message: Memory is detected, but is not configurable.
LCD Message: Memory is detected, but is not configurable. Check memory devices.
Details: System BIOS detected memory, but was unable to configure the memory for system operation.
Action: Compare system memory installation to supported system memory configurations.

PSU0001

Message: Power supply < number> failed.
LCD Message: PSU < number> failed. Check PSU.
Action: Remove and reinstall the power supply. If the issue persists, see Getting Help .

PSU0002

Message: A predictive failure detected on power supply < number>.
LCD Message: Predictive failure on PSU < number>. Check PSU.
Details: System performance and power redundancy may be degraded or lost.
Action: Remove and reinstall the power supply at the next service window. If the issue persists, see Getting Help.

PSU0003

Message: The power input for power supply < number> is lost.
LCD Message: Power input for PSU < number> is lost. Check PSU cables.
Details: The power supply is installed correctly but an input source is not connected or is not functional.
Action: Verify the input source is attached to the power supply. Verify the input power is within the operating requirements for the power supply.

PSU0006

Message: Power supply < number> type mismatch.
LCD Message: Power supply < number> is incorrectly configured. Check PSU.
Details: Power supplies should be of the same input type and power rating.
Action: Install matched power supplies and review proper configuration in this manual.

PSU0016

Message

Power supply < number> is absent.

LCD Message

PSU < number> is absent. Check PSU.

Details

The power supply has been removed or has failed.

Action

Remove and reinstall the power supply.
Check cables and subsystem components in the system for damage.
If the issue persists, see Getting Help.

PSU0031

Message: Cannot communicate with power supply < number>.
LCD Message: Cannot communicate with PSU < number>. Re-seat PSU.
Details: The power supply may operate, however power supply monitoring is degraded. System performance may be degraded.
Action: Remove and reinstall the power supply. If the issue persists, see Getting Help .

PSU0032

Message: The temperature for power supply < number> is in a warning range.
Details: System performance may be degraded.
Action: Check the system operating environment, including airflow and inlet temperature. Check system logs for temperature and thermal component failures.

PSU0033

Message: The temperature for power supply < number> is outside of the allowable range.
LCD Message: PSU < number> temperature outside of range. Check PSU.
Details: System performance may be degraded.
Action: Check the system operating environment, including airflow and inlet temperature. Check system logs for temperature and thermal component failures.

PSU0034

Message

An under voltage fault detected on power supply < number>.

LCD Message

An under voltage fault detected on PSU < number>. Check power source.

Details

This failure may be the result of an electrical issue with cables or subsystem components in the system.

Action

Remove and reinstall the power supply.
Check cables and subsystem components in the system for damage.
If the issue persists, see Getting Help.

PSU0035

Message: An over voltage fault detected on power supply < number>.
LCD Message: Over voltage fault on PSU < number>. Check PSU.
Action: Check input power or reinstall the power supply. If the issue persists, see Getting Help.

PSU0036

Message

An over current fault detected on power supply < number>.

LCD Message

An over current fault detected on PSU < number>. Check PSU.

Details

This failure may be the result of an electrical issue with cables or subsystem components in the system.

Action

Remove and reinstall the power supply.
Check cables and subsystem components in the system for damage.
If the issue persists, see Getting Help.

PSU0037

Message: Fan failure detected on power supply < number>.
LCD Message: Fan failure detected on PSU < number>. Check PSU.
Action: Check for fan blockage. If the problem persists, see Getting Help.

PSU0076

Message: A power supply wattage mismatch is detected; power supply < number> is rated for < value> watts.
LCD Message: PSU wattage mismatch; PSU < number> = < value >watts
Details: Power supplies should be of the same input type and power rating.
Action: Install matched power supplies and review this manual for proper configuration.

PSU1201

Message: Power supply redundancy is lost.
Details: The power supply tries to operate in a degraded state. System Performance and power redundancy may be degraded or lost.
Action: Check input power. Reinstall the power supply. If the issue persists, see Getting Help .

PSU1204

Message: The power supplies are not redundant. Insufficient resources to maintain normal operations.
LCD Message: PSU redundancy degraded. Check PSU cables.
Details: The current power operational mode is non-redundant because of a power supply exception, a power supply inventory change, or a system power inventory change.
Action: Check the event log for power supply failures. Review system configuration and power consumption.

PWR1004

Message: The system performance degraded because power capacity has changed.
Details: The system may power down or operate in a performance degraded state.
Action: Check the event log for power supply failures. Review system configuration and power consumption and upgrade or install power supplies accordingly.

PWR1005

Message: The system performance degraded because the user-defined power capacity has changed.
Details: The user-defined power settings have affected system operation.
Action: If unintended, review system configuration changes and power policy.

PWR1006

Message: The system halted because system power exceeds capacity.
LCD Message: System power demand exceeds capacity. System halted.
Details: The system halted because system power exceeds capacity.
Action: Review system configuration, upgrade power supplies or reduce system power consumption.

RFM1008

Message: Failure detected on Removable Flash Media < name>.
LCD Message: Removable Flash Media < name> failed. Check SD Card.
Details: An error was reported during a SD card read or write.
Action: Reseat the flash media. If the problem persists, see Getting Help.

RFM1014

Message: Removable Flash Media < name> is write protected.
LCD Message: Removable Flash Media < name> is write protected. Check SD Card.
Details: The card is write-protected by the physical latch on the SD card. A write-protected card cannot be used.
Action: If unintended, remove the media and disable write protection.

RFM1201

Message: Internal Dual SD Module redundancy is lost.
LCD Message: Internal Dual SD Module redundancy is lost. Check SD Card.
Details: Either one or both the SD cards are not functioning properly.
Action: See Getting Help .

RFM2001

Message: Internal Dual SD Module < name> is absent.
LCD Message: Internal Dual SD Module < name> is absent. Check SD Card.
Details: The SD card module is not detected or not installed.
Action: If unintended, reinstall the SD module.

RFM2002

Message: Internal Dual SD Module < name> is offline.
Details: The SD card module is installed but may be improperly installed or configured incorrectly.
Action: Reinstall the SD module.

RFM2004

Message: Failure detected on Internal Dual SD Module < name>.
LCD Message: Internal Dual SD Module < name> failed. Check SD Card.
Details: The SD card module is installed but improperly configured or failed to initialize.
Action: Reinstall the SD module and remove and reinstall SD cards.

RFM2006

Message: Internal Dual SD Module < name> is write protected.
Details: The module is write-protected. Changes may not be written to the media.
Action: If unintended, remove the media and disable write protection.

SEC0031

Message: The chassis is open while the power is on.
LCD Message: Intrusion detected. Check chassis cover.
Details: The chassis is open. System performance may be degraded, and security may be compromised.
Action: Close the chassis. Check system logs.

SEC0033

Message: The chassis is open while the power is off.
LCD Message: Intrusion detected. Check chassis cover.
Details: The chassis was opened while the power was off. System security may have been compromised.
Action: Close the chassis and verify hardware inventory. Check system logs.

SEL0006

Message: All event logging is disabled.
Details: This message is displayed when all event logging has been disabled by the user.
Action: If unintended, re-enable logging.

SEL0008

Message: Log is full.
Details: When the event log is full, additional events are not written to the log. Older events may be overwritten and lost. This message may also appear if the user disabled event logging.
Action: Backup and clear log.

SEL0012

Message: Could not create or initialize the system event log.
Details: If the system event log fails to initialize, platform status and failure events are not captured. Some management software do not report platform exceptions.
Action: Reboot the management controller or iDRAC. Cycle system input power. If problem persists call support.

SEL1204

Message: An unknown system hardware failure detected.
LCD Message: Unknown system hardware failure.
Details: If the system event log failed to initialize, platform status and failure events are not captured. Some management software do not report platform exceptions.
Action: Re-configure system to the minimum supported configuration. If issues persists, contact support.

TMP0118

Message: The system inlet temperature is less than the lower warning threshold.
LCD Message: System inlet temperature is outside of range.
Details: Ambient air temperature is too cool.
Action: Check the system operating environment.

TMP0119

Message: The system inlet temperature is less than the lower critical threshold.
LCD Message: System inlet temperature is outside of range.
Details: Ambient air temperature is too cool.
Action: Check the system operating environment.

TMP0120

Message: The system inlet temperature is greater than the upper warning threshold.
LCD Message: System inlet temperature is outside of range.
Details: Ambient air temperature is too warm or one or more fans may have failed.
Action: Check the system operating environment and review event log for fan failures.

TMP0121

Message: The system inlet temperature is greater than the upper critical threshold.
LCD Message: System inlet < name> temperature is outside of range. Check Fans.
Details: Ambient air temperature is too warm or one or more fans may have failed.
Action: Check the system operating environment and review event log for fan failures.

VLT0204

Message

The system board < name> voltage is outside of the allowable range.

LCD Message

System board voltage is outside of range.

Details

System hardware detected an over voltage or under voltage condition.

If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode.

Action

Review system logs for power supply exceptions.
Re-configure the system to minimum configuration, inspect and reinstall system cables.
If the issue persists, see Getting Help.

Dell PowerEdge R420 Systems Owner's Manual

System Error Messages

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