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PowerProtect Data Manager 19.9 Oracle RMAN Agent User Guide

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Troubleshooting the PowerProtect RMAN operation

If a self-service backup fails with the following type of error, you must complete the required top-level directory changes: 

Reason for failure: orcl failed due to error message: The backup operation failed for the instance 'orcl' with dbid '1585115093' due to the following error: RMAN-03009: failure of Control File and SPFILE Autobackup command on CH0 channel at 12/09/2020 13:16:52
ORA-19502: write error on file "c-1585115093-20201209-06", block number 1 (block size=16384)
ORA-27030: skgfwrt: sbtwrite2 returned error
ORA-19511: non RMAN, but media manager or vendor specific failure, error text:
sbtwrite2:The top-level pathname must be specified in backup piece format for assets configured with PowerProtect Data Manager.
Recovery Manager complete.

To resolve this type of error for a self-service backup, complete the procedure in Performing self-service backups of Oracle databases.

Troubleshooting the self-service operations with data-in-flight encryption

PowerProtect Data Manager supports in-flight encryption for both centralized and self-service Oracle backup and restore operations, as described in Data-in-flight encryption. The /opt/dpsapps/agentsvc/Addons/global_config.json file on the Oracle client contains option settings that affect the in-flight encryption during self-service operations.

NOTE

The /opt/dpsapps/agentsvc/Addons/global_config.json file is created automatically. You cannot edit the contents of the file.

Centralized settings take precedence over settings in the /opt/dpsapps/agentsvc/Addons/global_config.json file. Stand-alone self-service operations without PowerProtect Data Manager do not support in-flight encryption.

The status of in-flight encryption during self-service operations depends on the following settings:

  • If the encryptionOverTheWire option setting in the /opt/dpsapps/agentsvc/Addons/global_config.json file is TRUE, then in-flight encryption is enabled.
  • If the encryptionOverTheWire option setting in the /opt/dpsapps/agentsvc/Addons/global_config.json file is FALSE, then in-flight encryption is disabled.
  • If the /opt/dpsapps/agentsvc/Addons/global_config.json file does not exist or is corrupted, then in-flight encryption is disabled. Applicable information is recorded in the operational logs.
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