PowerProtect Data Manager 19.9 SAP HANA Agent User Guide

Troubleshoot the PowerProtect agent service operations

To troubleshoot the agent service operations, you can check the agent service log file OpAgentSvc-<timestamp>.log, which is created in <agent_service_installation_location>\logs on Windows and <agent_service_installation_location>/logs on AIX or Linux. To modify the log level and retention of temporary files, you can modify specific parameter settings in the config.yml file.

1. Stop the agent service by using the appropriate procedure from the preceding topic.
2. Open the config.yml file in an editor.
3. Modify the log-level settings in the following parameters, as required:
   NOTE These parameters are listed in order of decreasing number of messages in the debug information output. The default log-level is INFO.

   • DEBUG
   • INFO
   • WARNING
   • ERROR
   • CRITICAL
4. To retain the temporary files, set the keepTempFiles parameter to True in the config.yml file.
   NOTE The agent service and application agent communicate through the temporary files, which are typically deleted after use but can be useful for troubleshooting purposes. Do not leave the keepTempFiles parameter set to True permanently, or the temporary files can use excessive space on the file system.
5. Start the agent service by using the appropriate procedure from the preceding topic.