PowerProtect Data Manager 19.9 Network Attached Storage User Guide

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Connectivity troubleshooting

The following sections provide guidance for troubleshooting connectivity issues:

Before performing further troubleshooting, verify that you have an available route between PowerProtect Data Manager and the affected components. Try to ping the affected component and verify that the affected component is online.

Unable to resolve a protection engine

Connect to the PowerProtect Data Manager console and change to the root user. Using a Linux text editor, open /etc/resolv.conf and verify that the DNS server details are correct.

Unable to connect to an appliance or file server

Verify that the network connections between PowerProtect Data Manager, the protection engines, and the appliance or file server are operational.

Error messages during protection engine or Search Engine node deployment

You may receive HTTP 503 service unavailable errors, messages about Certificate window disabled, or connection errors. Ensure that the local DNS service provides hostname and FQDN resolution for all components.

Unable to connect to a protection storage system

This symptom includes being unable to verify the connection to a protection storage system and connection timeouts.

Ensure that the stored security certificate for the protection storage system is valid. Verify that DD Boost is enabled. Verify that the protection storage system has enough available space.

Unable to add an asset source

If you can ping the asset source, connect to the PowerProtect Data Manager console as the admin user. Try to establish a connection on the applicable port with the command curl -S asset:port. Observe the output from curl.

Unable to connect to a protection engine after deployment

Verify whether PowerProtect Data Manager and the protection engine are on the same virtual network (VLAN).