Dell SupportAssist OS Recovery User’s Guide

Repair software

1. On the SupportAssist OS Recovery home page, click Repair on the Repair software tile.
   NOTE:If software encryption is enabled on your computer, you are prompted to unlock your computer before you start the repair process.

   Perform the following steps to unlock your computer:

   1. Click NEXT on the page where instructions to unlock computer are displayed. The Microsoft account login page is displayed.
   2. Enter the Microsoft account login email or phone number, and then click Next.
   3. Enter the Microsoft account password, and then click Sign in.
   4. Select the user phone number, enter the last four digits of the phone number, and then click Send code. A message with a verification code is sent to the phone number.
   5. Enter the verification code in the Code field, and then click Verify. BitLocker recovery keys that are associated with your account are displayed.
   6. Right-click and copy, or make a note of the recovery key applicable to your device, and click ENTER KEY.
   7. Right-click and paste, or enter the recovery key in the Enter BitLocker recovery key field, and then click UNLOCK.

   Your computer is unlocked.

2. Click START REPAIR.
   The repair process starts, and the progress of repair is displayed.

   • If the issue is fixed successfully, the Everything's back to normal status is displayed. Click DONE.
   • If the issue cannot be fixed or if the repair is unsuccessful, an error message is displayed. Click RESET OPTIONS to reset the operating system of your computer. See Reset your computer.