SupportAssist for Business PCs Deployment Guide

Configure and connect SupportAssist downloaded from TechDirect

As a first-time SupportAssist user, TechDirect enables you to download a custom deployment package and use the Deployment Package Manager to customize and create SupportAssist deployment packages that you can deploy on your managed PCs. You can then add contact and shipping information, and configure any default SupportAssist preferences. See Create a new deployment.

If you have already deployed SupportAssist on your PC fleet, you can manage deployments for your sites and sites that are created by other administrators, if permitted. You can also configure settings, download the Deployment Package Manager, or activate SupportAssist using an activation file. See Manage deployment for an existing site.