SupportAssist for Business PCs Deployment Guide

Prerequisites to deploy SupportAssist

PC requirements

To enable SupportAssist deployment and usage, the target PC must meet the following requirements:

Operating system:
- Microsoft Windows 10 version 1809 or later
- Microsoft Windows 11
Software:
- PowerShell script execution
- .NET Desktop Runtime version 8.0.x. See Microsoft .NET 8.0.
  NOTE:.NET Desktop Runtime versions other than 8.0.x are not supported.
  NOTE:For Arm, both the x64 and Arm64 versions of the .NET Desktop Runtime versions 8.0.x are required.
- ASP.NET Core Runtime version 6.0.x to install Dell Trusted Device. See Microsoft .NET 6.0.
- Dotnet Core Runtime version 6.0.x to install Dell Trusted Device. See Microsoft .NET 6.0.
Installed memory—Minimum of 4 GB RAM
Web browser—latest version of Google Chrome, Microsoft Edge, or Mozilla Firefox.

Network requirements

The following are the network requirements for a target PC to enable SupportAssist deployment:

Active Internet connection
Transport Layer Security (TLS) version 1.2 or 1.3

Ports, communication mode, protocol, and endpoints—the following table describes the usage of ports and endpoints that must be enabled on the end-user PC running SupportAssist for Business PCs:

Table 1. Ports, communication mode, protocol, and endpointsThe following table describes the usage of ports and endpoints that must be enabled on the target PC to use SupportAssist:
Port	Communication mode	Protocol	Destination	Purpose
443	Inbound and outbound secure connection to and from the destination	HTTPS	https://sacommercial.apis.dell.com	To communicate with Dell to retrieve the configuration settings. To register Central Resource Manager to TechDirect, if applicable.
			https://saservices.dell.com	To register SupportAssist to TechDirect and upload SupportAssist log files to Dell. To register Central Resource Manager to TechDirect, if applicable.
			https://downloads.dell.com https://dl.dell.com https://dellupdater.dell.com/	To scan for viruses and malware, and download catalog files. To update SupportAssist automatically and install drivers on the PC.
			https://apigtwb2c.us.dell.com	To retrieve the PC warranty data.
			https://hb.apis.dell.com	To collect and send the date on which the PC last connected to Dell.
			https://api.agent.dcca.dell.com	To collect and upload PC inventory and utilization data to Dell.
			https://remediation.dell.com	To diagnose the PCs for issues and remediate them.
			https://raas.dell.com (Required from SupportAssist 4.5.2 or higher versions)	To diagnose the PCs for issues and remediate them.
			https://schashcheck.sutherlandglobal.com https://smartcheck.sutherlandglobal.com	To detect and remediate virus and malware issues. NOTE:Enabling these endpoints is optional and only necessary if you have enabled the Remove viruses & malware option in SupportAssist preferences.
			https://www.yahoo.com https://www.google.com https://microsoft.com	To check and troubleshoot network issues. NOTE:Enabling these endpoints is optional and only necessary if you have allowed PC users to use the SupportAssist user interface for troubleshooting network issues.
			https://cloud.blancco.com	To communicate the data erase progress. Access to this port is required only if you are using the remote Data Erase service.
			https://download.visualstudio.microsoft.com	To download the required .NET Desktop Runtime version.
			https://coresvcs.amds.dell.com	To communicate with Dell to register device with secure Trusted Platform Module.
			Azure- https://coresvcs.amds.dell.com (Required from SupportAssist 4.5.2 or higher versions.) https://agent.api.astra.dell.com/ (Required from SupportAssist 4.5.2 or higher versions.)	For device registration and telemetry communication.
			DDC- https://csgdtm-svc-agent.dell.com/ (Required from SupportAssist 4.5.2 or higher versions.)	For event and blob intake.
9012 - 12012	localhost	WSS	localhost	For SupportAssist to communicate with the internal components in the end-user PC, using one of the available ports.
5700	localhost	HTTPS	localhost	For interprocess communication to open the SupportAssist user interface.
8883, 8884, 8885, or 8886	Inbound connection to and from the browser process running on the PC	HTTP	localhost	To communicate with Dell support website.
8883 and 443	Inbound and outbound secure connection to and from the destination MQTT	MQTT or HTTPS	.azure-devices.net (Required from SupportAssist 4.5.2 or higher versions.) .azure-devices-provisioning.net (Required from SupportAssist 4.5.2 or higher versions.)	To apply the latest changes made to SupportAssist preferences instantly and remotely optimize the PCs from TechDirect. To configure Central Resource Manager to retrieve BIOS passwords for PCs located outside the corporate network. To run remediation scripts on the PCs.

Gateway or firewall—if the PC connects to the Internet through a proxy server and if you do not want to configure the proxy in system context mode, ensure that you configure the gateway or firewall to allow communication to the following destinations. These destinations validate certificates and securely connect the PCs to Dell.
- http://crl.entrust.net/level1k.crl
- http://www.entrust.net/rpa
- http://ocsp.entrust.net
- http://aia.entrust.net/l1k-chain256.cer
- http://crl3.digicert.com/DigiCertGlobalRootCA.crl
- http://crl4.digicert.com/DigiCertGlobalRootCA.crl
- http://ocsp.digicert.com
- https://www.digicert.com/CPS

Welcome

Welcome to Dell

SupportAssist for Business PCs Deployment Guide

Prerequisites to deploy SupportAssist

PC requirements

Network requirements

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