SupportAssist for Business PCs Deployment Guide for Partners

4.5.2.24316

• Enhanced Remediation capabilities: Create custom workflows using your own PowerShell scripts, view the execution status at each step of the remediation workflow, optionally provide additional admin approval before remediation execution, and create draft remediation rules.
• Qualcomm platform support: SupportAssist is supported on Dell devices with Intel x64 and Qualcomm Arm64-based processors.
• PC updates enhancements: Automatically pauses PC updates initiated from TechDirect when the end user's PC is in an active audio or video call using Teams, Zoom, Avaya, and Skype apps. Updates resume automatically once the call ends.
• PC Update Configuration: Ability to configure the type and category of PC updates that end users can install on their PCs.
• Windows dark mode support: The supportAssist end-user interface enhances the user experience by supporting Windows Dark Mode.
• Group name configuration: Option to set or provide group names in the Deployment Package Manager.
• Additional enhancements: This update includes performance improvements, security fixes, and bug resolutions.

4.5.1.23326

This update includes security fixes, and bug resolutions.

4.5.0.18225

• Custom groups: A new method for organizing PCs to apply updates. It allows you to define group membership using search criteria and provides the option to configure dynamic membership.
• PC updates: You can now update BIOS, drivers, firmware, and Dell applications across all PCs, regardless of their service plan or warranty.
• Staged PC updates: You can schedule an update to BIOS, drivers, firmware, and Dell applications in two stages and define a success threshold.
• New user interface: The end-user interface has been updated to provide an intuitive experience.
• Enhanced user permissions: IT administrators can configure preferences, to allow non-admin end users to perform tasks such as driver updates and hardware scans on their PCs.
• External network access: You can opt to configure the Central Resource Manager to retrieve BIOS passwords for PCs outside the corporate network.
• Dell library remediation scripts: A new library of Dell-developed remediation scripts is available in TechDirect.
• Enhanced remote support: Dell Technical Support agents can perform remote troubleshooting and resolve issues on managed PCs (subject to IT administrator approval).
• Other enhancements: This update also includes performance improvements, security fixes, and bug fixes.

3.6.0.56884

• Ability to download and deploy SupportAssist without configuring the preferences.
• Ability to include SupportAssist as part of Dell Image Assist or Dell Ready Image.
• Ability to provide contact and shipping details for groups when alerts are forwarded to another solution with incomplete or no contact information.
• For PCs running SupportAssist for Business PCs version 3.6—validity of the remote optimization task is extended from 72 hours to 30 days.
  NOTE:For PCs running SupportAssist for Business PCs version 3.5 and earlier, the validity of the remote optimization task remains as 72 hours.
• Ability to select language preference while entering the primary and secondary contact information.
• Availability of new Dell library remediation scripts—BSOD Remediation and Thermal Optimization.
• Ability to automatically apply updates when a new version of the custom catalog is available.
• Ability to search for information about the PCs by using rules or PC identifiers.
• Performance improvements, security fixes, and bug fixes.

3.5.0.46197

• New and improved deployment experience.
  • Ability to install and independently configure SupportAssist at a later time.
  • Ability to complete SupportAssist deployment using Administrative Template Files (.admx/.adml).
  • Ability to activate SupportAssist using the activation file, if not activated already.
  • Ability to independently download software add-ons like Dell Trusted Device and Central Resource Manager at any time.
• Ability to remotely initiate a system restore to rollback driver updates on a single PC.
• Ability to view the status of PC health, application experience, and security for PCs with Basic service plan.
• Support to create remediation rules using predefined Dell library scripts.
• Availability of context-sensitive help and online resources such as information about webinars, white papers, videos, and so on, in the TechDirect > Connect and manage user interface.
• Ability to manage user permissions for a required site and group.
• Enhancements to custom catalog capabilities.
  • Ability to view the status of catalog deployment for each PC.
  • Ability to view the status of individual updates deployed on a PC through custom catalogs.
  • Ability to automatically apply custom catalogs for PCs newly added to the site and group.
• Support to update Central Resource Manager to the upcoming version automatically.
  NOTE:This is supported only after Central Resource Manager is manually updated to version 3.5.
• Support for predictive hardware failure alerts from PCs with an active ProSupport service plan.
• User interface enhancements:
  • Option to view and export the BIOS version from the PC inventory page.
  • Option to view service plan and warranty details for a single PC.
  • Option to view details about Dell monitor and Dell docking station connected to a PC.
• Ability to search for information about the PCs by using rules or PC identifiers.
• Performance improvements, security fixes, and bug fixes.

3.4.1.42601

• Support to deploy SupportAssist for Business PCs using Microsoft Intune.
• Support to immediately apply updated configurations to the PC fleet.
• Ability to enable temporary administrator access for the PC users to use SupportAssist.
• Support to verify integrity of components on PCs that have the Secure Component Verification (Cloud) entitlement.
• Support for a newer version of Dell Trusted Device—version 5.6.
• Enhancements to custom catalog capabilities.
• User interface enhancements to sorting and filtering on various pages.
• Performance improvements and bug fixes.