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Getting help and contacting Dell

Self-help resources

You can get information and help on Dell products and services using these self-help resources:
Table 1. Self-help resourcesProvides the help information about Dell products and services
Self-help resources Resource location
Information about Dell products and services www.dell.com
My Dell app Image: My Dell
Tips Image: Tips
Contact Support In Windows search, type Contact Support, and press Enter.
Online help for operating system www.dell.com/support/windows
Troubleshooting information, user manuals, set up instructions, product specifications, technical help blogs, drivers, software updates, and so on. www.dell.com/support
Dell knowledge base articles for a variety of computer concerns
  1. Go to www.dell.com/support.
  2. On the menu bar at the top of the Support page, select Support > Knowledge Base.
  3. In the Search field on the Knowledge Base page, type the keyword, topic, or model number, and then click or tap the search icon to view the related articles.
Learn and know the following information about your product:
  • Product specifications
  • Operating system
  • Setting up and using your product
  • Data backup
  • Troubleshooting and diagnostics
  • Factory and system restore
  • BIOS information
See Me and My Dell at www.dell.com/support/manuals.

To locate the Me and My Dell relevant to your product, identify your product through one of the following:

  • Select Detect Product.
  • Locate your product through the drop-down menu under View Products.
  • Enter the Service Tag number or Product ID in the search bar.

Contacting Dell

To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
NOTE Availability varies by country/region and product, and some services may not be available in your country/region.
NOTE If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog.

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