Dell 14 Plus 2-in-1 DB04255 Owner's Manual

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Getting help and contacting Dell

Self-help resources

You can get information and help on Dell products and services using these self-help resources:

Table 1. Self-help resourcesThe following table provides help information about Dell products and services.
Self-help resources	Resource location
Information about Dell products and services	Dell Site
Dell Optimizer	Dell Optimizer is an AI-based software application that allows you to customize your computer settings for power and battery, and more. For computers with Dell Optimizer, you can: Tune the performance, power consumption, cooling, and fan noise with selectable thermal modes. Download and redeem the apps that are purchased with your computer. For more information about configuring and using these features, search for the Dell Optimizer at Dell Support Site. View PDF
SupportAssist	SupportAssist proactively and predictively identifies hardware and software issues on your computer and automates the engagement process with Dell Technical support. It addresses performance and stabilization issues, prevents security threats, monitors, and detects hardware failures. For more information, see SupportAssist for Home PCs User's Guide at SupportAssist for Home PCs.
Tips
Contact Support	In Windows search, type Contact Support, and press Enter.
Online help for operating system	Windows Support Site
Access top solutions, diagnostics, drivers and downloads, and learn more about your computer through videos, manuals, and documents.	Your Dell computer is uniquely identified using a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, enter the Service Tag or Express Service Code at Dell Support Site. For more information about how to find the Service Tag for your computer, see Locate the Service Tag on your computer.
Dell knowledge base articles	Go to Dell Support Site. On the menu bar at the top of the Support page, select Support > Support Library. In the Search field on the Support Library page, type the keyword, topic, or model number, and then click or tap the search icon to view the related articles.

Contacting Dell

To contact Dell for sales, technical support, or customer service issues, see Contact Support at Dell Support Site.

NOTE: Availability of the services may vary depending on the country or region, and product.

NOTE:If you do not have an active Internet connection, you can find contact information in your purchase invoice, packing slip, bill, or Dell product catalog.