Dell 14 Plus DB14250 Owner's Manual

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System-diagnostic lights

This section lists the system-diagnostic lights of your Dell 14 Plus DB14250.

Table 1. System-diagnostic lightsThe following table provides the system-diagnostic lights of your Dell 14 Plus DB14250
Blinking pattern		Problem description	Suggested resolution
Amber	White	Problem description	Suggested resolution
1	1	TPM detection failure	Replace the system board.
1	2	Unrecoverable SPI flash failure	Replace the system board.
1	3	Short in hinge cable tripped OCP1	Check if the display-assembly cable (EDP) is seated properly or pinched at the hinges. If the problem persists, replace the display assembly (LCD).
1	4	Short in hinge cable tripped OCP2	Check if the display-assembly cable (EDP) is seated properly or pinched at the hinges. If the problem persists, replace either display-assembly cable (EDP) or display assembly (LCD).
1	5	EC unable to program i-Fuse	Replace the system board.
1	6	EC internal failure	Disconnect all power source (AC, battery, coin cell) and drain flea power by pressing and holding down the power button for 3 - 5 seconds.
1	7	Non-RPMC Flash on boot guard fused system	Replace the system board.
2	1	Processor failure	Replace the system board.
2	2	System board: BIOS or ROM (Read-Only Memory) failure	Replace the system board.
2	3	System board: No memory or RAM (Random-Access Memory) detected	Replace the system board.
2	4	System board: Memory or RAM (Random-Access Memory) failure	Replace the system board.
2	5	System board: Memory or RAM (Random-Access Memory) failure	Replace the system board.
2	6	System-board or chipset error	Replace the system board.
2	7	Display failure - SBIOS message	Replace the display assembly (LCD).
2	8	Display failure - EC detection of power rail failure	Replace the system board.
3	2	PCI of video card/chip failure	Replace the system board.
3	3	BIOS recovery image not found	Flash latest BIOS version. If the problem persists, replace the system board.
3	4	BIOS recovery image found but invalid	Flash latest BIOS version. If the problem persists, replace the system board.
3	5	Power-rail failure	EC ran into power sequencing failure. If the problem persists, replace the system board.
3	6	System BIOS Flash corruption.	Flash corruption is detected by SBIOS. If the problem persists, replace the system board.
3	7	Management Engine (ME) error	Timeout waiting on ME to reply to HECI message. If the problem persists, replace the system board.
4	1	Memory or RAM (Random-Access Memory) failure	Replace the system board.
4	2	Processor failure	Replace the system board.

NOTE:Blinking pattern 3-3-3 on Lock LED (Caps-Lock or Num-Lock), Power button LED (without Fingerprint reader), and Diagnostic LED indicates failure to provide input during LCD panel test on the "Dell SupportAssist Pre-boot System Performance Check" diagnostics.

Camera status light: Indicates whether the camera is in use.

Solid white—Camera is in use.
Off—Camera is not in use.

Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.

Solid white—Caps Lock enabled.
Off—Caps Lock disabled.