Question: Must I reboot my system after applying every
Dell Update Package (DUP)?
Answer:
DUPs that are running in the interactive mode determine if it is necessary
to reboot the system. If so, you are prompted to reboot. In the silent
unattended mode, the exit code is set to 2, which indicates that a
system restart is required.
Question:
Which operating systems are supported by DUPs?
Answer: The
Dell Systems Software Support Matrix available at
dell.com/support/manuals has information about
the various Dell systems, the operating systems supported by these
systems, and the Dell OpenManage components that can be installed
on these systems.
Question: How do
I perform updates if my operating system is not supported by DUPs?
Answer: For those operating systems that are
not currently supported, you can perform updates by using the existing
update formats from
dell.com/support.
Question: I cannot locate a DUP on dell.com/support for my device.
Where is it?
Answer: Make sure that
you have provided all the required information for downloading DUPs,
such as product category, product line, product model, download category,
and operating system.
DUPs are not available for
all devices. Dell will continue to make additional DUPs available
for more devices in future releases. See the
readme.txt file
for a list of devices currently supported by DUPs.
Question: I'm using a software distribution tool to deploy
my applications or operating system updates to my remote servers.
Can I use DUPs with this tool to remotely update my servers?
Answer: DUPs are designed to work with most
software distribution tools. For more information, see the documentation
for the tool.
Question: Where can I
find the error messages generated by a DUP that is running in an unattended
mode?
Answer: The execution messages
are stored in the Package log file and in the Windows System Event
Log (SEL), which are described in
Messages Log Files.
The Package log file resides in the following
default directory:
%SystemDrive%\Program Data\Dell\UpdatePackage\log
Windows Server 2003:
%SystemDrive%\Documents
and Settings\All Users\Application Data\Dell\UpdatePackage\log
Windows Server 2008 and Windows Server 2012:
%SystemDrive%\Program Data\Dell\UpdatePackage\log.
The Windows SEL is available through the Windows
Event Viewer.
Question: If you are updating
the Power Supply, it may take some time to apply. What do I need to
do?
Answer: While
updating for the Power Supply from DUP, it may take sometime for the
updates to apply. It is critical that the system is not unplugged,
restarted or turned on, as the system switches to sleep mode for sometime
to complete the update. Wait until the process is completed.
Question:
When I execute a DUP from the command line prompt, I continue to see
Windows dialog boxes and pop-up messages. Can I direct the output
to the command line prompt console?
Answer: Use the
/s and
/l options to direct the output to the log files.
Question: How can I gain access to the DUP dependency
information and other information?
Answer: This information is displayed on the initial graphical user
interface (GUI) screen when you run the DUP.
Some
information is also available by using the CLI,/c/s options. (You
must use the /c /s options together.) However, this method provides
limited information, such as the version of the update and whether
it is applicable for the target system.
Question: Can I use DUPs on other vendors’ systems?
Answer: No. DUPs are designed for use on Dell systems
only.
Question: I recently updated
the BIOS on my system and now I would like to go back to the previous
version. Can I do this with DUP?
Answer: Yes. Download the DUP for the previous version of the system
BIOS from
dell.com/support and install it. If a DUP is not
available, use one of the other formats on
dell.com/support.
Question: Why does the DUP for
the system BIOS require a reboot?
Answer: The BIOS update is applied only after you restart the system.
Question: I'd like to apply several updates
to my system at once. Can I do this with DUPs? Do I need to be concerned
about the order in which I apply the updates?
Answer: Yes, you can apply multiple updates to the system
at the same time. For information about the update order , see
Installation
Order of DUPs
.
Question: If
I rename Windows DUPs, will they still function correctly?
Answer: Yes.
Question: Can I modify DUPs?
Answer:
No. DUPs contain logic to guard against potential corruption of their
contents. Because of this design, DUPs cannot be modified.
-
NOTE: If you modify the contents
of DUPs, Dell will not support them.
Question: Can I use any other program to inspect or extract the contents
of DUPs?
Answer: Yes, you can use
WinZip or an equivalent software application.
-
NOTE: DUPs contain logic
to guard against potential corruption of their contents. Because of
this design, DUPs cannot be modified. If you modify the contents of
DUPs, Dell will not support them.
Question: I am running a non-English version of Windows 2000. Can
I use DUPs?
Answer: Yes. You can
use DUPs on non-English versions of Windows 2000 Server and Windows
Server 2003 operating systems. Currently, DUPs are available only
in English.
Question: How will I know
when there are new DUPs available for my systems?
Answer: You can check
dell.com/support for
updates or register for the File Watch Service at
dell.com
to receive automatic notification for upgrades to the system.
Question: Why do BIOS and firmware updates
fail to re-apply (update to the same version), even when using the
force (/f) option in CLI mode?
Answer:
Incase you are facing issues with the CLI mode, run DUPs in the GUI
mode and confirm the re-application.
Question: Why does my system only execute one of the CLI options
that I entered in a command string?
Answer: Only certain CLI options can be used simultaneously. When
invalid combinations of CLI options are entered in a single command
string, only the option with the highest priority is executed. For
details on which commands can be used together for different operating
system, see
Command Line Interface
Reference
.
Question: How do
I verify that the DUPs that I have downloaded has a digital signature?
Answer: In Windows Explorer, locate the DUP
that you want to verify and right-click the filename. Click
Properties in the pop-up window. If you see the
Digital Signatures
tab in the
Properties window, the DUP has a digital signature.
If that tab is not displayed, the DUP is not signed. See
Verifying
the Digital Signature on Windows
for additional information.
Question: Why can’t I use a signed DUP
with my current release of DUP?
Answer:
DUPs released on 3rd quarter of 2005 and later are digitally signed.