SIM/eSIM Setup Guide for Windows

PDF

Install a SIM card and connect the computer to the Carrier network service

WARNING:Before performing any of the steps, read and follow the safety information that is shipped with your computer.

Locating the SIM-card slot

Most Dell laptops have a SIM-card slot that is on the back or on one of the sides of the product. Some models have a SIM-card slot that is located inside the device as the SIM card is rarely changed in these products. For the location of the SIM-card slot, see the Owner's Manual or Service Manual for your computer at the Dell Support Site.

Figure 1. Example 1 - SIM-card slot location
Image: Example 1 - SIM-card slot location
Figure 2. Example 2 - SIM-card slot location
Image: Example 2 - SIM-card slot location

Removing the SIM-card tray from the computer

Figure 3. Removing the SIM-card tray from the computer
Image: Removing the SIM-card tray from the computer
  1. Insert a pin into the release hole of the SIM-card tray and push inward until the tray is released.
  2. Slide the SIM-card tray out of the slot in the computer.

Installing the SIM card into the computer

Figure 4. Installing the SIM card into the computer
Image: Installing the SIM card into the computer
  1. Align the SIM card with the notch on the SIM-card tray, placing it flat into the tray.
    NOTE:Ensure that the SIM card lies flat in the tray, as this ensures that the connectors on the SIM-card are facing the correct direction.
  2. Carefully insert and push the SIM-card tray into its slot on the computer.

Connecting the computer to the Carrier network service

  1. In Windows, select Start > Settings > Network & internet > Cellular to check the connection to the Carrier network service.
  2. Check that Cellular is On.
  3. Check that Use this SIM for cellular is set to SIM.
NOTE:If you are unable to connect to the Carrier network service, see the Troubleshooting connectivity issues using cellular settings section.
NOTE:A firmware update of the computer's WWAN module may be required to ensure compatibility with the Carrier network. If this happens, you see notification similar to that shown below – Do not reboot, restart, or turn off the computer while the firmware is being downloaded or installed.
Figure 5. Notification when updating the computer's WWAN module firmware
Image: Notification when updating the computer's WWAN module firmware

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