SIM/eSIM Setup Guide for Windows

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Physical SIM inserted but no cellular signal

  • Check that you can see Cellular in Start > Settings > Network & internet. If you do not see Cellular, then your computer has a SIM slot but no modem hardware (also known as WWAN card), it means that you ordered it without a modem but the computer can be upgraded at a later stage. Contact a Sales representative to arrange the upgrade.
  • Ensure that the nano-SIM card is properly placed in the tray with the metallic contacts facing down and the notch positioned at the back left, and that it is fully inserted into the computer.
  • Verify that the nano-SIM card is activated by your Carrier network.
  • If you have a cellular signal but no Internet, see Cellular signal shows connected but no Internet access.

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