SIM/eSIM Setup Guide for Windows
The computer cannot download an eSIM Profile or find the Discovery Server
If you cannot download a profile or find the Discovery Server, then it could be a company network problem.
- Finding the Discovery Server or downloading an eSIM Profile relies on the computer being able to reach the Discovery Server and download the Profile over HTTPS.
- Corporate Enterprise Firewalls and other network infrastructure, for example, VPNs, need to be made aware of the eSIM Discovery Server (SM-DS) and eSIM Download Server (SM-DP+) IP addresses and ports to allow downloading of the eSIM Profile. It they are not made aware then they will unknowingly block the eSIM Profile download which results in Windows producing a strange or vague error message. You may have to download the eSIM Profile outside of the company’s network.
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