Dell Technologies 14th Generation PowerEdge Server Troubleshooting Guide

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Debugging mini crash dump files using by WinDbg in Windows operating system

Prerequisites

  1. Click Start > Control Panel > System.
    Figure 1. Opening the Systems page
    This figure shows opening the System page.
  2. In the System page, click Advanced system settings in the left pane.
    Figure 2. Advanced system settings page
    This figure shows the Advanced system settings page.
  3. In the System Properties window, click Settings under the Startup and Recovery section.
    Figure 3. System Properties window
    This figure shows the System Properties window
  4. In the Startup and Recovery window, System failure section, do the following:
    1. Select Write an event to the system log to ensure that the mini dump file is created in the event of a system failure.
    2. Select Automatically restart to restart the system after a blue screen of death (BSOD) occurs.
      NOTE:For servers, it is recommended that you select the Automatically restart option so that the server can function if the error is not critical.
    3. Verify that the Overwrite any existing file option is not selected. This ensures that a record of failures is maintained if there are repeated occurrences of system failures.
      Figure 4. Startup and Recovery window
      This figure shows the Startup and Recovery window.
  5. When a BSOD occurs, collect the minidump files by navigating to C:\windows\minidump.
  6. Download and install the Windows Debugger (WinDbg) tool from https://msdn.microsoft.com/en-us/windows/hardware/hh852365.aspx.

Steps

  1. Open WinDbg.
  2. Click File > Symbol File Path or press Ctrl + S on the keyboard.
  3. In the Symbol Path field, enter SRV*<local path>*http://msdl.microsoft.com/download/symbols where, <local path> is the path where you want to download the symbol files.
  4. Click OK.
  5. Click File > Open Crash Dump or press Ctrl + D.
  6. Navigate to the folder where the mini dump file is saved.
  7. Select the mini dump file and click OK.
  8. Click No when the system prompts to save information for workspace.
    Debugging starts.
  9. Click !analyze –v to get detailed debugging information.
  10. Note down the values for the following parameters:
    1. DEFAULT_BUCKET_ID
    2. MODULE_NAME
    3. IMAGE_NAME
  11. Call Dell Technical Support for further assistance.

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