Dell Technologies 14th Generation PowerEdge Server Troubleshooting Guide

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Gathering logs for troubleshooting on PowerEdge servers

To speed up the support process when faced with an issue, Dell recommends that you gather system logs before contacting Dell Support. When you have logs available to submit to the support agent, they will be able to review them and diagnose the problem immediately, which will mean the quickest possible resolution to your issue.

Table 1. When is which tool useful? The table below shows which tools can be used to receive valid information for a specific source of an issue.
Tools
Secure Connect Gateway on windows and on linux
Gather and read the Server Event Log (SEL) / Hardware-Log using OMSA - OpenManage Server Administrator
Export SupportAssist using iDRAC Integrated Dell Remote Access Controller
Export the PERC Controller Debug Log via the BIOS RAID Controller
CMC Logs Chassis Management Controller
How to Collect CMC Logs Over SSH
Management Module

For more information see : Gathering logs for advanced troubleshooting on PowerEdge servers.