Dell Technologies 14th Generation PowerEdge Server Troubleshooting Guide

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Troubleshooting a tape backup unit

Prerequisites

CAUTION:Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

Steps

  1. Use a different tape cartridge.
  2. Ensure that the device drivers for the tape backup unit are installed and are configured correctly. See your tape drive documentation for more information about device drivers.
  3. Reinstall the tape-backup software as instructed in the tape-backup software documentation.
  4. Ensure that the interface cable of the tape drive is connected to the external port on the controller card.
  5. Perform the following steps to ensure that the controller card is properly installed:
    1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
    2. Remove the system cover.
    3. Reseat the controller card in the expansion card slot.
    4. Install the system cover.
    5. Turn on the system and attached peripherals.
  6. Run the appropriate diagnostic test. For more information, see the Using system diagnostics.

Next steps

If you cannot resolve the problem, see the Getting help section.

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