Dell Technologies 14th Generation PowerEdge Server Troubleshooting Guide

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Troubleshooting blue screen errors or BSODs

Steps

  1. Identify the stop code or the stop message when the system displays the blue screen of death.
    Figure 1. Blue screen of death
    This figure shows a sample of a blue screen of death error.
  2. Run the PSA or ePSA diagnostics. For more information, see EPSA in the Self help section.
  3. If the diagnostics pass and the issue persists, identify the stage in which the blue screen error occurs.
  4. If the BSOD occurs during the boot process, check for minimum to POST components. For more information, see No POST situation.
    If the issue persists, call Dell Technical Support.
  5. If the BSOD occurs during pre-logon, boot into Safe Mode and disable all startup entries. Isolate one startup entry at a time until you find the causing agent.
    NOTE:If you are unable to boot into Safe Mode, call Dell Technical Support.
  6. If the issue persists, check for minimum to POST components. For more information, see No POST situation.
    If the issue persists, call Dell Technical Support.
  7. If the BSOD occurs intermittently or during post-logon, debug mini crash dump files using WinDbg.
    After debugging, call Dell Technical Support with the mini dump file.

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