Dell Technologies 14th Generation PowerEdge Server Troubleshooting Guide

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Troubleshooting expansion cards

Prerequisites

NOTE:When troubleshooting an expansion card, you also have to see the documentation for your operating system and the expansion card.
NOTE: Riser slots are not hot-pluggable.

Steps

  1. Run the appropriate diagnostic test. See the Using system diagnostics section.
  2. Power off the system and attached peripherals, and disconnect the system from the electrical outlet.
  3. Remove the system cover.
  4. Ensure that each expansion card is firmly seated in its connector.
  5. Install the system cover.
  6. Power on the system and attached peripherals.
  7. If the problem is not resolved, Power off the system and attached peripherals, and disconnect the system from the electrical outlet.
  8. Remove the system cover.
  9. Remove all expansion cards installed in the system.
  10. Install the system cover.
  11. Run the appropriate diagnostic test. See the Using system diagnostics section.

    If the tests fail, see the Getting help section.

  12. For each expansion card you removed in step 8, perform the following steps:
    1. Power off the system and attached peripherals, and disconnect the system from the electrical outlet.
    2. Remove the system cover.
    3. Reinstall one of the expansion cards.
    4. Install the system cover.
    5. Run the appropriate diagnostic test. See the Using system diagnostics section.

Next steps

If the problem persists, see the Getting help section.

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