Dell Lifecycle Controller GUI v2.70.70.70 User's Guide

If you have to work with Dell technical support on an issue with a server but the security policies restrict direct Internet connection, you can provide technical support with necessary data to facilitate successful troubleshooting of the problem without having to install any software or download tools from Dell and without having access to the Internet from the server operating system or Lifecycle Controller. You can send the report from an alternate system and make sure that the data collected from your server is not viewable by unauthorized individuals while sending it to technical support.

You can generate a health report of the server and using Lifecycle Controller, you can export the report to a location on the management station (local) or to a shared network location such as Common Internet File System (CIFS) or Network File Share (NFS). You can then share this report directly with technical support.

Lifecycle Controller allows you to collect data from the following options:

• Hardware

• Software controller logs

• OS and Software application data
  NOTE: OS and Software application data is enabled only if this data is already collected and cached using the OS collector tool on iDRAC. Lifecycle Controller displays this option along with the time stamp of data collection. You can select this option to retrieve the cached data available on the server. For more information on collecting OS and Software application data using the OS collector tool in iDRAC, see the Integrated Dell Remote Access Controller (iDRAC) User’s Guide at www.dell.com/esmmanuals.

SupportAssist Collection is exported in the standard ZIP format. The report contains information that is similar to the information available in the DSET report such as: