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Alienware Aurora R12 Setup and Specifications

Getting help and contacting Alienware

Self-help resources

You can get information and help on Alienware products and services using these online self-help resources:
Table 1. Alienware products and online self-help resourcesThe table describes how to access self-help resources on the computer and online.
Self-help resources Resource location
Information about Alienware products and services
My Dell app Image: My Dell
Tips Image: Tips
Contact Support In Windows search, type Contact Support, and press Enter.
Online help for operating system
Access top solutions, diagnostics, drivers and downloads, and learn more about your computer through videos, manuals and documents.

Your Alienware computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, enter the Service Tag or Express Service Code at

For more information on how to find the Service Tag for your computer, see Locate the Service Tag on your computer.

VR Support
Videos providing step-by-step instructions to service your computer

Contacting Alienware

To contact Alienware for sales, technical support, or customer service issues, see
NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.
NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog.

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