Dell Migrate User's Guide

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Reset SupportAssist OS Recovery

About this task

After data migration is complete, and you click Erase This PC on your old PC, the Data Assistant runs the prechecks for erase. For more information, see Prechecks for erase. Data Assistant uses the installed version of SupportAssist OS Recovery on your old PC. For more information, see Dell SupportAssist OS Recovery.

Steps

  1. If your PC supports SupportAssist OS Recovery, the following message is displayed after you click Erase This PC: We're ready to reset this Dell PC. Click Reboot to Begin Dell Reset to restart your PC and begin the reset process. If the PC does not restart automatically, see Manual Reboot.
    Figure 1. Rebooting PC to start Dell Reset in Data Assistant
    Dell Data Assistant (Reboot PC to start Dell Reset)
  2. After the PC is rebooted, the SupportAssist OS Recovery process for PC reset begins. Perform the following steps to continue with the reset process. Based on your PC configuration, the SupportAssist OS Recovery tool suggests the recommended option for PC Reset.
    • Select Reset to factory settings to reset your operating system and default applications to the state they were in when your PC was shipped from the Dell factory. For more information, see Reset your computer.
    • Select Reset and update to reset your PC, and update the operating system of your PC to the latest available version. This updates the operating system to a version that is more current than the operating system installed at the Dell factory. For more information, see Resetting and updating your computer.
    Figure 2. Selecting reset option
    Selecting reset option
  3. Select the terms and conditions, and click NEXT.
    Figure 3. Confirming your reset
    Confirming your reset
    The progress of the reset process and the estimated time for completion is displayed.
    Figure 4. Reset and update in progress
    Reset and update in progress
    Your old PC reboots few times to complete the erase and operating system recovery process.
    Figure 5. PC reset in progress
    PC reset in progress
    After the PC reset or erase is completed, the PC automatically begins the operating system reinstallation, and the progress is displayed.
    Figure 6. Operating system reinstallation in progress
    OS reinstallation in progress

    After the process for reset and update is completed, reset successful message is displayed.

  4. Click SHUTDOWN to finish the reset process.
    Figure 7. Reset process completed
    Reset process completed in SuportAssist OS Recovery

Next steps

The following user who must use the fresh operating system can boot the computer, with the Windows setup process guiding them.

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