Dell Migrate User's Guide

Troubleshooting when migration is completed with warnings

About this task

If migration is completed with either skipped files or any settings had failed to apply, a message is displayed in Data Assistant on the old PC. You can retry the migration of the skipped files or settings on the new PC.

1. On the new PC, click Show Skipped files on the summary page to view the details of the migration.

   

   The details of the files and settings that were skipped during the migration is displayed.
2. Perform one of the following steps:
   • Click Retry to migrate the skipped files.
   • Click Finish to continue migration without the skipped files.
3. Expand Files not copied to review the skipped files. To view the reason for migration failure of a file, point the mouse cursor on the tooltip icon.

   

4. If you want to retry the migration for the skipped files, review the suggestion on the tooltip icon and take the required action. For example, close the document, browser, control panel, before retrying the migration process.
5. On the new PC, on the page where details of migration failure is displayed, click Retry to retry the skipped files and settings. You can also select or clear the files or settings you want to retry. The migration of the skipped files or settings begins and the progress of migration is displayed.

   

6. Click Finish to continue without skipped files.

   

   The migration process is complete.

   For instructions to migrate data from multiple PCs, see the How to migrate data from multiple PCs to your Dell PC video.

7. If you want to perform another migration, you must restart the migration process from the beginning on both the old and the new PCs by performing the steps in Migrate and erase data from old PC. On the old PC, after the migration is complete, click Erase This PC to erase the files and settings on the old PC on which Data Assistant is running.