Dell Migrate User's Guide

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Troubleshooting when network is disconnected on old PC

Steps

  1. Check for the network that got disconnected. Look at the information in the expander on the upper right.
    Figure 1. PCs not connected to a network is displayed on your old PC
    PCs not connected to network is displayed on your old PC
  2. Click the WiFi icon to check which network you are currently connected to.
    Figure 2. Checking the WiFi settings on your old PC
    Checking the WiFi settings on your old PC
  3. If the PC is connected to a network other than the original network used for pairing, click Windows Network & Internet settings, select the original network, then click Connect.
  4. After connecting to the correct network, Data Assistant should successfully transition away from the Network Disconnection page and proceed with the next step.
  5. If the migration does not proceed after a prolonged period, restart the migration on both the old and new PCs.

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