Dell OpenManage Server Update Utility Version 15.09.00

When I run suu -c on a Linux system, I get an error saying, "Problem executing Inventory Collector." What causes this error and how can I fix it?

The Inventory Collector subcomponent of SUU requires the libstdc++-libc6.2-2.so.3 shared library on the system. Install the compat-libstdc++ RPM from RedHat.com or from the Red Hat CD, if you are running a supported version of Red Hat Enterprise Linux or from the SUSE Linux Enterprise Server CD, if you are running SUSE Linux Enterprise Server on the system.

Why do get a pop-up box titled "Unsafe Removal of Device"?

A part of the SUU update requires updating the backplane firmware. If the operating system queries the backplane during a flash update and the backplane does not respond, the operating system receives an indication that the device was removed unsafely. After the backplane firmware is updated, you can see a message displaying that a new device was added.

When using the SUU GUI to perform an update, a message is displayed asking me to see the User's Guide for information on possible causes of why a server object is not displayed in the tree.

To perform updates, you must be running SUU on a supported system and must have the correct user access rights. For systems running Windows you must have administrator rights and for systems running Linux you must have root rights. For the list of supported servers and operating systems, see the Dell Systems Software Support Matrix at dell.com/openmanagemanuals.

When I run SUU, I do not see the Comparison Report? and I cannot update the system?

You must have local administrator to run SUU on systems running Windows operating systems. To obtain local administrator rights, you must either belong to the local administrators group or use the local administrator account. On systems running Linux, only root (user id 0) users can see the Comparison Report and perform updates.

Why do I get a message saying, "Inventory operation exceeded specified time-out" when I try to run a Dell Update Package and SUU concurrently?

Running SUU and a separate DUP concurrently gives unexpected results. SUU runs DUPs in the background. Therefore, you must not run DUPs separately. Either run SUU or DUP; do not run both at the same time.

I cannot start SUU. The "Another instance of SUU is already running" message is displayed even though no other instances of SUU is running on the system.

On systems running Windows operating systems, open the Windows Task Manager, click the Applications tab, and check if SUU is running. On systems running Linux operating systems, open a terminal and type the ps -eaf | grep suu command to find out if SUU is running. If SUU is running, close the application, and restart SUU. If no other instances of SUU is running, then SUU may have encountered an abrupt shutdown for some reason. This results in the creation of lock files. To delete these lock files on systems running Windows operating system, navigate to the <%systemdrive%>:\dell\suu directory and delete the suu.lck file. To delete the lock files on systems running Linux operating system, run the: chattr -i suu.lck rm -f suu.lck . This removes the lock file from the log directory located at /var/log/dell/suu.

I cannot start Dell OpenManage Server Administrator after updating using SUU.

After updating Dell OpenManage Server Administrator using SUU, some of the OpenManage Server Administrator services may not run. Restart the system and start OpenManage Server Administrator.

I cannot update BIOS versions using SUU.

For systems with a TCG 1.2 compliant Trusted Platform Module (TPM) chip, you cannot update BIOS using SUU and DUPs if:

• The Microsoft Windows BitLocker Drive Encryption feature is enabled.
• The Trusted Platform Module feature is set (using BIOS) to ON with Pre-boot Measurement.

I cannot run SUU, the "SUU Logging System has failed: There is not enough space on the disk" message is displayed.

While running SUU, make sure that the log directory at <%systemdrive%>:\dell\suu (on systems running Windows operating systems) and /var/log/dell/suu (on systems running Linux operating systems) contains at least 10 MB of free space. You can also save the log files in a different directory. For more information, see the SUU command line options.