SupportAssist for Home PCs User’s Guide

Migrate data from old to new PC

1. On your old PC, perform the following steps:
   1. Go to Dell Migrate.
   2. Download and run Dell Data Assistant.exe.
      The Dell Data Assistant is installed, and a shortcut is created on your desktop.
   3. Open Dell Data Assistant and click Let's get started.
      If your PC is connected to a public network, you are prompted to confirm if you recognize and trust the network and want to continue with the migration. Click Trust Network to continue.
      The old PC and the new PC must have the latest version of SupportAssist for migration. If the PCs do not have the latest version, you are prompted to update SupportAssist before you start migration.
      Dell Data Assistant checks for your new PC with Dell Migrate that is connected to the same local network. If your new PC is detected, a verification code is displayed.
2. On your new PC, perform the following steps:
   1. Open SupportAssist and click Support.
   2. In the Copy my files and settings from another PC card, click Get started.
   3. On the Dell Migrate page, click Let's get started.
      • Dell Migrate checks for your old PC that is connected to the same local network and has Dell Data Assistant running.
      • The Troubleshooting, History, and the Get Support tabs are disabled.
   4. Enter the verification code that is displayed on your old PC.
      If the code is verified successfully, your PCs are paired and Dell Data Assistant scans your old PC for the data that can be migrated.

      NOTE:If you logged in using different user accounts on your old and new PC, you are prompted to confirm if you want to continue. Click Continue to proceed with the migration. During migration, only the data of the user account that is signed in on your old PC is migrated.
3. Perform one of the following steps on your new PC:
   • Click Move everything for me to move all the files and settings from the old PC to the new PC.
   • Click Let me choose what to move to select the files and settings that you want to move, instead of moving everything.
   NOTE:If you do not have sufficient hard drive space on the primary drive of your new PC to move all the files, the Move everything for me option is not displayed. If available, you must select a different drive with sufficient storage space, or select only the most important files to migrate.
4. By default, all your files and settings are migrated to the primary drive in your new PC. If you have multiple drives in your new PC, perform the following steps to manually select the drive to which you want to migrate the data:
   1. On the left pane, click Change.
   2. Select the required drive, and click Apply.
   NOTE:If you have multiple drives in your old PC and only one drive in your new PC, separate folders are created for each drive in the default location, for example, Migration_D_Drive.
5. Click Migrate now.
   If any other applications are running on your new PC, you are prompted to close the applications and continue or cancel the migration process.

   NOTE:Do not close Dell Data Assistant or click Cancel Migration on your old PC while the migration is in progress.
6. After the migration process is complete, perform one of the following steps:
   • If all your data was migrated successfully, click Finish.
   • If some of your data was not migrated, click Show skipped files, review, and select the data that you want to migrate, and then click Retry.
7. Optionally, click to provide your feedback, click to migrate data from another PC or user account, or click to learn about erasing your old PC.
8. Click Close.
   The Home page is displayed. For more information about Dell Migrate, see the Dell Migrate User's Guide available on the Dell Data Assistant documentation page.