Dell SupportAssist Version 1.2 for Servers User’s Guide

Adding a device (agentless monitoring)

Prerequisites

Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and Granting elevated or administrative privileges to users .
Ensure that the device is a 12th or 13th generation Dell PowerEdge server (iDRAC7 or iDRAC8). For information on identifying the generation of a PowerEdge server, see Identifying the generation of a PowerEdge server .
Ensure that the device is reachable from the server on which SupportAssist is installed.
Ensure that you have the IP address, user name, and password of the iDRAC.
If the device connects to the internet through a proxy server, ensure that the following ports are open on the proxy server firewall: 161 and 443.
Ensure that an Enterprise or Express license is installed on the iDRAC. For information on purchasing and installing an Enterprise or Express license, see the “Managing Licenses" section in the iDRAC User’s Guide at Dell.com/ESMmanuals.

About this task

Adding a device enables SupportAssist to receive alerts and collect system information from the device. To add a device for agentless monitoring, SupportAssist requires you to provide the details of the iDRAC available on the device.

Steps

Click Devices. The Device Inventory page is displayed.
Click Add. The Add Device window is displayed.
Figure 1. Add Device window
Type the iDRAC IP address, display name (optional), user name, and password in the appropriate fields.
- NOTE: SupportAssist requires the user name and password to log in to the iDRAC and run a component that collects the system information from the device and sends it securely to Dell. Therefore, the user name and password you provide must have administrator rights on the iDRAC.
Click Add. The Add Device window is displayed, prompting you to allow SupportAssist to configure the SNMP settings of the iDRAC.
Figure 2. Add device task
- NOTE: Configuring SNMP sets the alert destination of a device, and ensures that alerts from the device are forwarded to the server running SupportAssist. The alert destination of the device is set to the IP address of the server running SupportAssist.
- NOTE: By default, the Configure SNMP option is selected on the Add Device window. The Install/Upgrade OMSA option is disabled because OMSA is not required for monitoring the device through the agentless method.
Click OK. The device is listed on the Device Inventory page with a Configuring SNMP status. After configuring the SNMP settings, SupportAssist automatically verifies if the iDRAC can forward alerts successfully. If the verification of the SNMP configuration is successful, the status changes to OK. If the device displays an error status, click the error link to see a description of the issue and the possible resolution steps.

Next steps

NOTE: If an issue occurs during the SNMP configuration, the device displays an appropriate status on the Device Inventory page. To retry the SNMP configuration, you can use the More Tasks list available on the Device Inventory page.