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Dell SupportAssist Version 1.2 for Servers User’s Guide

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Dell SupportAssist user interface

The SupportAssist user interface displays the following tabs:
  • Cases — displays the support cases that have been created automatically by SupportAssist

  • Devices — displays the devices that you have added in SupportAssist

  • Settings — allows you to configure SupportAssist

At the top-right of the SupportAssist header area, you can access links that allow you to perform certain tasks. The following table describes the links that you can access.

Table 1. Links in the SupportAssist header area
LinkDescription
SupportAssist CommunityOpens the SupportAssist community website in a new browser window.
HelpPoint to the Help link to view a drop-down list that contains the following options:
  • Help — Opens the Help window that provides links to Dell technical support and product manuals.
  • About — Opens the About window that provides information about the SupportAssist version, copyright information, and also notifies if a newer version of SupportAssist is available.
User nameDisplays the user name of the currently logged in user. Point to the user name link to view a drop-down list that contains the following links:

  • Connectivity Test — Opens the connectivity test page.

  • Logout — Allows you to log out of SupportAssist.

  • NOTE: The Connectivity Test link is enabled only if you are logged in to SupportAssist with administrative or elevated privileges.
Update AvailableUpdate AvailableDisplays, in the SupportAssist header area, in the following situations:

  • If an error occurred during the update of SupportAssist.

  • If the Settings > Preferences > Accept and install updates is not selected, and you cancel the SupportAssist Update notification that is displayed.

You can click the link to download and install the SupportAssist update.
  • NOTE: The Update Available link is displayed only if you are logged in to SupportAssist with administrative or elevated privileges.

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