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Dell SupportAssist Version 1.2 for Servers User’s Guide

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Disabling the periodic collection of system information from specific devices

Prerequisites

Ensure that you are logged in to SupportAssist with elevated or administrative privileges. See SupportAssist user groups and Granting elevated or administrative privileges to users .

About this task

By default, SupportAssist collects system information from all monitored devices at periodic intervals and sends it securely to Dell. If required, you can disable the periodic collection of system information from devices of a specific type based on your preference. For example, you can disable the periodic collection of system information from all servers running the Windows operating system.
  • NOTE: Disabling the scheduling of collecting system information for a specific device type only disables the periodic collection of system information from those devices. It does not disable SupportAssist from collecting and sending the system information to Dell, if a support case is opened for those devices.

Steps

  1. Click the Settings tab. The System Logs page is displayed.
  2. From the Credential Type list, select the credential type for which you want to disable scheduling.
  3. In the System Log Collection Schedule section, set Frequency to None.
  4. Click Apply. The following message is displayed in the System Log Collection Schedule section: System Log Collection scheduling is turned off for the current Device Type and Credential Type.

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